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Financial Coordinator DiNinno Family Dental

• 931 South Street, Fitchburg, MA 01420
• Regular full-time, in person
• $25-$35 per hour Our practice has grown, and we're adding a new position to our front office.

Most of our patients are fee-for-service, which means our front desk does more insurance work than a typical in-network office: verifying out-of-network benefits, giving patients accurate estimates before treatment, and making sure every claim is filed and paid. We're looking for an experienced administrator who already knows how to do this well and wants to own it.

ABOUT THE PRACTICE

DiNinno Family Dental is a solo general practice that has cared for families in Fitchburg and the surrounding communities since 1978. Dr. Nicholas DiNinno III leads a close-knit team of hygienists, assistants, and front office staff. We focus on quality care, clear communication, and a personal, unhurried experience for every patient.

THE ROLE

You'll join our Office Manager and front desk team and be the patient's first and last point of contact and responsible for the money side of each visit, from benefits verification to the paid claim. A year in, success looks like this: patients know what they owe before they sit in the chair, portions are collected at checkout, claims go out the same day, and rejected or unpaid claims don't sit.

KEY RESPONSIBILITIES

Insurance:

Verify dental benefits before appointments, including out-of-network coverage, frequencies, and remaining maximums. Build accurate patient estimates.

Claims:

Submit claims daily with the correct attachments, and work rejected, denied, and unpaid claims through to resolution.

Collections:

Collect copays and patient portions at the time of service, post payments accurately, and follow up on outstanding patient balances by statement, phone, and payment arrangement.

Patient experience:

Greet patients, manage check-in and checkout, and explain balances and insurance benefits clearly and kindly.

Scheduling:

Keep provider schedules full and running on time, confirm appointments, and fill openings from the recall list.

Records:

Keep patient demographics, insurance information, and account notes in Dentrix Ascend accurate and up to date.

QUALIFICATIONS

Required:

5 or more years of experience in a dental front office or dental billing role Hands-on experience verifying dental insurance benefits and submitting and following up on claims Experience collecting patient copays and balances and explaining estimates to patients Experience with Dentrix Availability for the schedule below

Preferred:

Working knowledge of CDT codes and narratives/attachments for major services Experience with Dentrix Ascend Experience with out-of-network and fee-for-service billing Experience with patient financing (CareCredit or similar) and payment plans Experience presenting treatment plans and financial arrangements

COMPENSATION & BENEFITS

Pay:

$25-$35 per hour, depending on experience

Retirement:

401(k) with employer match and participation in our profit-sharing plan Health & wellness: Health insurance options and comprehensive dental benefits Time off: Paid time off and paid sick time HOURS Tuesday-Thursday 7:30 AM-5:00 PM Friday 7:30 AM-1:00 PM.

HOW TO APPLY

Submit your resume and, optionally, a brief note telling us about your insurance and Dentrix experience. DiNinno Family Dental is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, ancestry, age, disability, genetic information, military or veteran status, or any other characteristic protected by law.

Pay:

$25.00 - $35.00 per hour Expected hours: 30.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Paid time off Retirement plan

Work Location:

In person