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Manager, Mortgage Operations AmeriCU Credit Union | Rome, NY (Hybrid)

Salary Range:

$75,517 - $94,396 Bonus Eligible Lead the Future of Mortgage Operations At AmeriCU Credit Union, we're not just helping members secure mortgages, we're helping them achieve their dreams of homeownership. We're looking for a highly motivated Manager, Mortgage Operations to lead a talented team, optimize operational excellence, and deliver an exceptional member experience throughout the mortgage journey. If you're an experienced mortgage operations leader who thrives on improving processes, developing people, leveraging technology, and driving results, this is your opportunity to make a significant impact at an organization known for putting members and employees first. Why Join AmeriCU? At AmeriCU, you'll be part of a purpose-driven organization that believes in building connections and helping people achieve financial success. We foster a culture of collaboration, innovation, accountability, and continuous improvement where leaders are empowered to make a difference. As our Manager, Mortgage Operations , you'll play a key role in shaping the future of our mortgage operations while partnering with leaders across the organization to improve efficiency, scalability, and member satisfaction. What You'll Do As the Manager, Mortgage Operations , you will help lead and support mortgage processing and closing operations while driving process improvements, operational excellence, and team performance.

Responsibilities include:

Leading daily mortgage operational activities, ensuring exceptional service, quality, and efficiency. Managing mortgage pipelines, workloads, turn times, service levels, and operational capacity. Coaching, developing, and inspiring team members to achieve high performance and professional growth. Identifying operational bottlenecks and implementing solutions that enhance productivity and the member experience. Driving process improvements through automation, technology adoption, and workflow optimization. Monitoring quality trends, escalations, and operational risks while implementing corrective actions. Partnering with Mortgage Sales and other business units to ensure seamless member experiences. Supporting strategic initiatives, system enhancements, vendor implementations, and new mortgage programs. Providing reporting, analytics, and recommendations that support informed business decisions. What We're Looking For Required Qualifications Bachelor's degree or equivalent combination of education and experience. Minimum of five years of residential mortgage industry experience. Strong knowledge of mortgage operations, processing, and closing functions. Demonstrated leadership, supervisory, or operational management experience. Proven ability to manage mortgage pipelines, service levels, workflow productivity, and operational performance. Outstanding communication, problem-solving, and relationship-building skills. Preferred Qualifications Three or more years of progressive leadership experience. Advanced knowledge of conventional and government loan programs. Experience with Encompass, Symitar, and investor delivery platforms. Experience leading operational change, process improvement, and technology implementations. The Leader We're Seeking The ideal candidate is: Passionate about creating exceptional member experiences. Driven by continuous improvement and operational excellence. A collaborative leader who develops talent and builds strong teams. Comfortable using data and analytics to drive decisions. Adaptable, innovative, and energized by change. What You Can Expect from AmeriCU Competitive salary of $75,517 - $94,396 Bonus eligibility Hybrid work flexibility Comprehensive benefits package Career growth and leadership development opportunities A collaborative and supportive culture The opportunity to make a meaningful impact on members, employees, and communities Build More Than a Career. Build a Future. Join AmeriCU and help transform the mortgage experience for our members while leading a high-performing team dedicated to operational excellence. If you're ready to take your mortgage leadership career to the next level, we'd love to hear from you. Apply today and become AmeriCU's next Manager, Mortgage Operations. Based on the role requirements, the position focuses on leading mortgage operations, processing and closing functions, driving efficiency, and developing talent within a growing and member-focused organization.