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Financial Services Sales Agent
Devils Lake, ND
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North Star Community Credit Union

Financial Services Officer

Job Description

Every Loan Has a Story. Help Write the Next Chapter.

Financial Services Officer (FSO)Devils Lake, ND | Full-TimeForget everything you think a lending job is.

You're not just approving loans. You're not just opening accounts. You're not just selling products.

You're helping a young family purchase a reliable vehicle. You're helping someone rebuild their financial future. You're helping members turn "someday" into "today."At North Star Community Credit Union, our Financial Services Officers are trusted partners, problem-solvers, and financial coaches who help members move forward with confidence.

If you enjoy connecting with people, finding solutions, and making a real impact every single day, keep reading.

What If Your Job Actually Meant Something?

Imagine ending each day knowing you helped someone:

Purchase their first vehicleConsolidate debt and reduce financial stressAccess funds during an unexpected life eventOpen an account that starts a lifelong relationshipReach a financial goal they didn't think was possibleThat's what happens here.

Every conversation matters. Every relationship matters. Every member matters.

What You'll Actually Be DoingBuild Relationships That LastMembers don't just need financial products.

They need someone who listens.
You'll:
Get to know members and understand their goalsProvide personalized financial guidanceCreate exceptional experiences in person, by phone, and digitallyBuild trust through every interactionBecome a go-to resource members depend onHelp Members Say "Yes" to What's NextThis is where lives change.
You'll:
Interview members and evaluate loan requestsGuide members through the lending process from start to finishReview credit information and identify solutionsHelp members secure financing for important life momentsDeliver a lending experience that's simple, welcoming, and stress-freeConnect Members with the Right SolutionsSometimes the best solution isn't the one they came looking for.
You'll:
Open and maintain member accountsAssist with digital banking and online servicesRecommend products and services that support members' goalsEducate members on available financial tools and resourcesShow the value of membership at North StarKeep Everything Running SmoothlyGreat service starts behind the scenes.
You'll:
Maintain accurate records and documentationProtect confidential member informationEnsure compliance with regulations and policiesSupport branch operations and team initiativesTake pride in getting the details rightThe People Who Thrive Here...Are not necessarily the people with the most banking experience.

They're the people who genuinely care about helping others.

You might be a great fit if you are:

A relationship builderA natural problem solverAn active listenerDetail-oriented and organizedDriven to learn and growComfortable talking with people from all walks of lifeMotivated by helping others succeedWhat You BringRequiredHigh School Diploma or equivalentOne year of experience in customer service, sales, lending, banking, financial services, or a related fieldStrong communication and relationship-building skillsProfessionalism and confidentialityComfort using technology and business softwareBonus PointsConsumer lending experienceBanking or credit union experienceNew account experienceKnowledge of lending regulations and complianceSales or relationship management experienceDon't check every box?

Apply anyway.

Many great Financial Services Officers started with strong people skills and a willingness to learn.

Why People Choose North StarBecause culture matters.

Here, you're more than an employee number.

You'll join a team that believes in supporting one another, celebrating success, and helping people grow.

Meaningful WorkHelp people achieve financial confidence and reach important life goals.

Career GrowthDevelop valuable lending, sales, and financial service skills while creating opportunities for advancement.

Supportive LeadershipLeaders who invest in your development, training, and long-term success.

Community ImpactWork for an organization dedicated to strengthening the communities we serve.

A Team You'll Be Proud to JoinWork alongside people who genuinely care about members and each other.

Benefits That Support YouWe take care of our team so they can take care of our members.

Medical, Dental, and Vision InsuranceEmployer-Sponsored Retirement PlanPaid Time Off and Paid HolidaysEmployee Assistance ProgramProfessional Development OpportunitiesCareer Advancement OpportunitiesEmployee Wellness ResourcesPicture Yourself Here...A member walks into the branch unsure if they'll qualify for a loan.

You take the time to listen. You ask questions. You explore options.

An hour later, they're leaving with a solution and a smile.

To them, it wasn't just a loan.

It was transportation to work. A chance to move forward. A weight lifted off their shoulders.

That's the impact you'll have.

Not once in a while.

Every day.

Ready for a Career With Purpose?

If you're looking for more than just a job and want the opportunity to build relationships, create meaningful experiences, and help people achieve their goals, we'd love to meet you.

Apply today and become a Financial Services Officer at North Star Community Credit Union.

One Relationship. One Solution. One Financial Journey at a Time.

North Star Community Credit Union - People Helping People.

Benefits

  • Paid Time Off (PTO)
  • Professional Development
  • Health and Wellness Programs
  • Health Insurance
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