Find & Apply For Loan Officer Jobs in Augusta, Georgia

Branch Manager Position Summary The Branch Manager is responsible for the overall sales, service, collection, and operational performance of the branch. This role leads a team of 3 to 5 employees while driving loan growth through customer acquisition, repeat business, referrals, and portfolio management. The Branch Manager is accountable for achieving branch goals, developing team members, ensuring regulatory compliance, and maintaining high levels of customer service and collection performance. Essential Duties and ResponsibilitiesSales and Business Development Generate new loan volume through proactive sales efforts and customer outreach. Promote and sell installment loan products under $2,000 to qualified customers. Develop and maintain referral relationships within the local community. Contact former borrowers to identify opportunities for additional financing and repeat business. Conduct daily outbound sales and follow-up calls to prospective and existing customers. Cross-sell applicable products and services to maximize branch profitability. Ensure branch sales goals and performance objectives are consistently achieved. Leadership and Team Management Lead, coach, and motivate a team of 3 to 5 branch personnel. Establish individual and branch performance goals and monitor progress. Provide ongoing training and development to enhance employee performance and customer service skills. Conduct performance evaluations and provide regular feedback. Create a positive, high-performance work environment focused on accountability and results. Manage staffing schedules and daily workflow to ensure operational efficiency. Loan Operations Review loan applications and supporting documentation for accuracy and completeness. Make sound credit decisions within company guidelines and lending policies. Ensure all loan transactions are processed accurately and timely. Monitor branch portfolio quality and loan delinquency trends. Maintain compliance with all company policies, procedures, and applicable regulations. Collection Activities Manage collection efforts on delinquent accounts through telephone and in-office customer contact. Develop payment arrangements and resolve past-due account issues. Monitor collection effectiveness and delinquency performance metrics. Maintain accurate collection records and documentation. Ensure all collection activities comply with company policies and applicable laws. Perform collection duties without field visits or field collection activities. Customer Service Deliver exceptional customer service and foster long-term customer relationships. Resolve customer concerns and complaints promptly and professionally. Promote customer retention through consistent communication and relationship management. Maintain a welcoming and professional branch environment. Administrative Responsibilities Prepare and review branch reports, performance metrics, and operational documentation. Manage branch cash controls and operational procedures. Ensure branch compliance with audit requirements and security standards. Maintain accurate records and safeguard confidential customer information. Qualifications High school diploma or equivalent required; associate or bachelor's degree preferred. Minimum 2-3 years of experience in consumer finance, lending, retail management, banking, or related financial services. Previous supervisory or management experience preferred. Proven success in sales, collections, and customer relationship management. Strong leadership, coaching, and communication skills. Ability to meet sales, collection, and operational goals. Proficient with computer systems and common business applications. Key Performance Indicators (KPIs) Loan production and sales growth. Referral generation. Former borrower reactivation rates. Collection and delinquency performance. Portfolio quality. Branch profitability. Customer retention and satisfaction. Employee development and goal achievement. Compliance and audit results. Physical Requirements Ability to sit, stand, and use standard office equipment for extended periods. Ability to communicate effectively in person and by telephone. Occasional lifting of office materials up to 25 pounds.

Job Type:

Full-time Pay:

From $50,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person