Find & Apply For Loan Processor / Assistant Jobs in Henderson, Texas

Education:

High School Diploma (or GED or High School Equivalence Certificate) Customer Service Experience preferred Financial institution experience preferred

Knowledge:

Excellent customer service skills, attentiveness, information retention, tact and diplomacy in dealing with both customers and employees Mathematical skills Strong communication skills Strong organizational skills Detail oriented, high degree of accuracy Competent with computers, telephone, 10-key and other office machinery Ability to work in a fast-paced environment & under pressure as needed Ability to make sound decisions. This may include making on the spot decisions regarding customer transactions; weighing customer satisfaction issues with the Bank's risk. Ability to think through and rationalize decisions Familiar with loan banking regulations English language knowledge. Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar Tasks Provide excellent customer service while maintaining a high degree of accuracy and professionalism. Answer incoming phone calls in friendly and professional manner Resolve problems or discrepancies concerning customers' accounts. Promote the bank's services, answer customer questions and direct customers to appropriate departments. Answer basic customer inquiries regarding products while complying with disclosure requirements, regulations and consumer privacy policies Loan Operations Review new loans for accuracy and completeness Balance loan clearing account Eoscar Exception tracking Research Filing Posting Payments Document Imaging Prepare documents for scanning Scan documents Import documents Index Documents Ensure quality control of images Other duties as required