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Now viewing: Night Auditor
HI
Hampton Inn by Hilton
Night Auditor
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Job Description
Job Summary Join our dynamic hospitality team as a Night Auditor, where you will be the vital link between our guests' nighttime experience and our hotel's operational excellence. In this energetic role, you will oversee overnight front desk operations, ensure guest satisfaction, and maintain the accuracy of financial and guest records. Your proactive approach and attention to detail will help create a seamless and welcoming environment for all guests during the night shift. If you thrive in a fast-paced setting and possess a passion for hospitality management, this is your opportunity to shine! Duties Manage overnight front desk operations, including check-ins, check-outs, and guest inquiries with professionalism and enthusiasm Conduct nightly audits of hotel financial transactions using property management systems (PMS) such as OPERA or similar platforms to ensure accuracy Handle multi-line phone systems, providing exceptional customer service and addressing guest needs promptly Respond to hotel emergency procedures efficiently, ensuring guest safety and proper documentation of incidents Assist with guest relations by resolving issues quickly through effective customer service problem-solving and client communication Maintain detailed shift reports, incident logs, and audit documentation to support hotel operations Collaborate with housekeeping, maintenance, and security teams to ensure smooth overnight operations and guest satisfaction Experience Previous experience in hospitality management or front desk roles within hotels or resorts is highly preferred Familiarity with hotel management software such as OPERA or other property management systems (PMS) Strong customer service skills with the ability to handle guest concerns diplomatically and efficiently Multilingual or bilingual abilities are advantageous for communicating with diverse guests Knowledge of hotel emergency procedures and safety protocols is essential Experience working with multi-line phone systems and providing excellent phone etiquette Demonstrated ability to solve customer service problems proactively in a fast-paced environment Join us in delivering memorable guest experiences during the night shift! Your energy, dedication, and hospitality expertise will make a lasting impact on our guests' stay. We value your commitment to excellence and look forward to welcoming you to our vibrant team!