Find & Apply For Night Auditor Jobs in Phoenix, Arizona

Holiday Inn Express offers a warm and welcoming environment, providing excellent services including comfortable accommodations, fitness center, breakfast buffet, and a business center. We are dedicated to delivering a relaxing stay for our guests through attentive hospitality and exceptional guest experiences. We are seeking an energetic and detail-oriented Front Desk Agent/Night Audit to join our team. In this role, you will be the first point of contact for our guests, ensuring their needs are met with professionalism and warmth. You will also be responsible for performing the night audit process, reconciling daily financial transactions, and maintaining smooth operations during overnight hours. This position offers an exciting opportunity to showcase your hospitality skills while supporting our guests' comfort and satisfaction. Must always have urgency and detail focused. Welcome guests warmly upon arrival, providing outstanding customer service and assistance with check-in and check-out procedures Manage guest inquiries via phone and in person with excellent phone etiquette and multi-line phone system proficiency Conduct the night audit by verifying daily financial transactions, updating reports, and ensuring accuracy of accounts Handle guest requests efficiently, including room changes, special accommodations, and information about hotel amenities Maintain security protocols by monitoring the premises during overnight hours and ensuring guest safety Assist with administrative tasks such as preparing reports, updating reservation systems, and managing guest records Foster positive guest relations by addressing concerns promptly and professionally to ensure a memorable stay Strong background in hospitality management and hotel operations Bilingual or multilingual abilities to serve diverse guests effectively Proven experience in hotel front desk duties and night audit procedures Excellent customer service skills with a friendly, approachable demeanor Knowledge of hotel management software and multi-line phone systems Exceptional communication skills, including phone etiquette and guest interaction Ability to multitask efficiently in a fast-paced environment while maintaining attention to detail Join us as a Front Desk Agent/Night Audit to deliver exceptional service that makes every guest's stay memorable. Bring your hospitality expertise to our team and help create a welcoming atmosphere during every shift!

Pay:

$17.00 - $18.00 per hour

Work Location:

In person