Find & Apply For Night Auditor Jobs in El Segundo, California

AC Hotel by

Marriott Los Angeles South Bay El Segundo, California Job Description:

Part-Time Night Auditor AC Hotel by Marriott Los Angeles South Bay is a franchised Marriott hotel committed to putting people first, pursuing excellence, acting with integrity, embracing change, and serving our community. We are a team of hospitality professionals who enjoy helping both our guests and fellow associates. We work together to make the hotel an excellent place for guests to stay and employees to work. We are seeking a dependable, motivated, and detail-oriented Part-Time Night Auditor to join our Front Office team. The Night Auditor is responsible for providing exceptional overnight guest service while completing the hotel's daily financial, reservation, payment, and reporting procedures. The ideal candidate is friendly, professional, organized, and comfortable working independently. This individual must be able to manage guest needs, resolve concerns, review financial information, and ensure the hotel is properly prepared for the following business day. Schedule and Availability This is a part-time position with hours determined by business needs, occupancy and staffing requirements. Flexible availability is required, including overnight shifts, weekends and holidays. Must be available to work varying days and shifts to support Night Audit coverage and Front Office operations as needed. Weekly hours and scheduled workdays may vary. Essential Duties and Responsibilities Guest Service and Front Desk Operations Welcome guests and provide professional, friendly and efficient service. Complete guest check-ins, late arrivals, checkouts, room assignments and payment processing. Respond promptly to guest questions, requests, complaints and service-recovery opportunities. Monitor and respond to GXP cases and guest chats. Review the Pass-On Log at the beginning of the shift and document important information before leaving. Answer telephone calls and provide accurate information about the hotel and surrounding area. Create mobile keys for verified guests. Review remaining arrivals, departures, occupancy, room availability and room rates. Review early arrivals, due-outs, no-shows, VIP guests and guests requiring follow-up. Ensure the lobby and market are organized and stocked for the morning shift. Reservations and Payment Verification Review all remaining arrivals and verify the payment method for each reservation. Monitor reservations and messages received through Expedia, Booking.com, HotelTonight, Airbnb, Hotelbeds and other third-party channels. Create or update third-party reservations when necessary. Review OTA reservations and ensure applicable virtual credit cards are processed correctly. Review the Credit Limit Report and follow up on outstanding balances. Contact guests when a credit card is declined or payment cannot be processed. Add clear reservation comments documenting payment status, deposits collected, declined cards, remaining balances and incidental requirements. Verify that prepaid reservations and third-party payments are documented correctly. Review inventory balancing and identify oversold room types. Support Marriott Bonvoy enrollment goals during the shift. High-Occupancy Procedures Review future arrivals. Collect an advance deposit equal to the first night's room and tax in accordance with reservation terms and hotel procedures. Post the payment as an advance deposit. Confirm that the reservation payment method is valid. Add reservation comments explaining the payment status. Document whether incidentals and any remaining balance will be due at check-in. Night Audit and Financial Responsibilities Prepare all required Night Audit paperwork. Complete the Night Audit process in AStay . Confirm that the audit completed successfully. Investigate and resolve Night Audit exceptions. Review and balance all house accounts. Verify that room charges, taxes, payments, adjustments and advance deposits were posted correctly. Review reports for discrepancies and resolve or report any concerns. Complete required STR data. Review the Daily Revenue Report, Cash Report and shift-closing reports. Count the assigned bank and complete the blind drop according to hotel procedures. Print and organize all required Night Audit reports. Morning Preparation and Shift Handoff Complete the Guest Planning Screen and other required morning preparation tasks. Send applicable pre-arrival and departure communications. Review open GXP cases and unresolved guest concerns. Update the Pass-On Log to document outstanding payment issues, declined credit cards, advance deposits collected, guests requiring incidental authorization, remaining balances due, and VIP or service-recovery follow-up. Communicate significant operational, guest-service, reservation and payment concerns to the morning team. Log out of all hotel systems before completing the shift. Qualifications Previous hotel Front Desk or Night Audit experience is preferred. Experience using AStay is strongly preferred. Marriott systems experience is a plus. Strong customer-service, communication and problem-solving skills. Excellent attention to detail and organizational abilities. Basic accounting, cash-handling and mathematical skills. Ability to review reports and identify discrepancies. Ability to work independently and make responsible decisions during overnight hours. Ability to remain calm and professional when resolving guest concerns. Dependable, punctual and able to complete assigned responsibilities without direct supervision. Must maintain guest confidentiality and protect sensitive payment information. Must have flexible availability to work varying shifts and days, including overnight shifts, weekends and holidays. Equal Employment Opportunity AC Hotel by Marriott Los Angeles South Bay is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, veteran status, disability status, or any other characteristic protected by applicable law.

Job Type:

Full-time Pay:

From $21.00 per hour

Benefits:

Dental insurance Employee discount Health insurance Paid time off Vision insurance

Education:

High school or equivalent (Preferred)

Experience:

Hotel service: 1 year (Preferred) Customer service: 1 year (Required) Shift availability: Overnight Shift (Required)

Work Location:

In person