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Night Auditor
Mountain View, CA
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Night Auditor Shashi Hotel Mountain View, CA Job Details Part-time | Full-time $22 - $24 an hour 1 day ago Benefits Free parking Commuter assistance Health savings account Health insurance Dental insurance 401(k) Flexible spending account Paid time off Vision insurance 401(k) matching Employee discount Flexible schedule Life insurance Referral program Food provided Qualifications Some college Sales Night audit In-person customer service High school diploma or GED Attention to detail Client interaction via phone calls Full Job Description Shashi Hotel is currently looking for a Full time Night Auditor to join our team. As a Front Desk Agent, you'll be responsible for providing the highest level of service possible in an efficient, courteous, and professional manner. To perform this job successfully, the employee will possess the abilities or aptitudes to perform each duty proficiently, with or without reasonable accommodation. What you will be responsible for: Resolve guest concerns in a satisfactory manner Maximize daily room sales Coordinate daily group arrival/departure preparation, special requests, room assignments and guest amenity programs Balance room types in the computer and identify designated requirements and requests Review Front office logbook and Guest feedback forms daily Perform other duties as requested by management Required to occasionally cover Front Desk shifts. Essential to succeed in this role : You must model the Hotel culture in every interaction and every relationship You possess excellent communication and leadership skills and are a strong, creative problem solver You are a proactive, self-starter who can work well both independently and as part of a team You are comfortable being a change agent and creating a welcoming environment You are confident and have the ability to think clearly on your feet and under pressure Pleasant telephone demeanor Ability to manage stressful situations in a calm, professional manner Must have the ability to communicate clearly and directly with guests using a positive, clear speaking voice Must have the ability to work a varied schedule that may include evenings, nights, and weekends Punctuality and regular and reliable attendance. Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness, and work with a minimum amount of supervision Required to occasionally cover Night Audit Shifts.
Desired:
High school graduate, some college preferred Shashi Group, LLC is a hotel ownership, development, and management company with active properties in the San Francisco Bay Area and plans to further expand its geographic reach. With 5 distinctive properties, both branded and boutique, Shashi is well situated in the Silicon Valley market. At Shashi Group, we're culture focused. We believe in empowering each team member to continue to grow and learn to set and achieve new goals. We operate on a simple but essential belief: when you succeed, we thrive. At Shashi Group we're wired for next generation travelers who love open spaces, open thinking, and open expression. Our guests are tech savvy and confidently social, with an eclectic style they're not afraid to show. We understand what our guests need, so we provide an affordable option for the tech-savvy design guru. If you are someone who appreciates tech-forward features and vibrant social scenes, then we invite you to explore a career with us. Shashi Group is an inclusive environment. We are an equal opportunity employer and will select a candidate based on job-related qualifications without regard to race, color, creed, national origin, ancestry, citizenship status, sex, gender (including gender identity and gender expression), marital status, sexual orientation, pregnancy, age, religion, medical condition (including genetic characteristics), genetic information, physical or mental disability, military service or veteran status, or any other basis protected by state law, federal law, or local ordinance.
Pay:
$22.00 - $24.00 per hour
Benefits:
401(k) 401(k) matching Commuter assistance Dental insurance Employee discount Flexible schedule Flexible spending account Food provided Free parking Health insurance Health savings account Life insurance Paid time off Referral program Vision insurance People with a criminal record are encouraged to apply