Find & Apply For Night Auditor Jobs in Oceanside, California

Job Overview Join our dynamic hospitality team as a Night Auditor, where you will be the vital link between guests and the hotel's operational excellence during overnight hours. In this energetic role, you will ensure smooth nightly operations, provide exceptional guest services, and maintain the integrity of our property management systems. Your proactive approach and attention to detail will help create a welcoming environment for guests arriving late or departing early, all while safeguarding the hotel's assets and upholding brand standards. This position offers an exciting opportunity to showcase your hospitality management skills and contribute to memorable guest experiences around the clock.

Essential Responsibilities:

• Provide a warm and sincere opening and acknowledge guests according to company standards.
• Adhere to the Art of Hosting service program to promote the brand and exhibit the ability to be a Brilliant Host.
• Participate in daily standups; pay attention to individual guest needs and take specific action to that person, in that moment; ask questions and engage guests to create personal connection.
• Look for and identify cues to deliver brilliant hosting moments; offer pro-active assistance with each guest interaction; acknowledge guests in queue; contribute ideas to the improvement of the overall service experience.
• Process all guest check-ins, check-outs, mobile guest requests, room assignments, and room change/late check-out requests.
• Secure payment.
• Activate/reissue room keys.
• Ensure rates match market codes, document exceptions.
• Verify/adjust billing for guests.
• Communicate to appropriate staff when guests are waiting for an available room.
• Clear departures in computer system.
• Coordinate with Housekeeping to track room status and guest concerns.
• Operate telephone switchboard station; answer with proper greeting with a "smile in your voice"; use guest name when possible.
• Run and check daily reports, contingency lists, and credit card authorization reports.
• Supply guests with directions and information.
• Arrange transportation for guests.
• Count and secure bank at beginning and end of shift.
• Cash guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change.
• Be knowledgeable to food menus and process Room Service orders.
• Assist in organization and operation of Sundry Shop.
• Complete Accounting paperwork: balance nightly reports, research and resolve any discrepancies, distribute daily reports.
• Notify Security of any reports of theft.
• Perform any related duties as requested by supervisor/manager.

Skills and Abilities:

• Excellent phone etiquette and customer service skills.
• Basic computer, typing and math skills.
• Mature judgment in handling and resolving conflicts.
• Good communication skills.
• Knowledge of principles for working with the public.
• Ability to read and comprehend verbal and written instructions.

Education and Experience Requirements:

• OPERA System experience . Preferred, High School diploma or GED.
• Preferred, 2+ years in the hospitality setting.

Physical Demands:

Read & visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without help.

Pay:

$20.00 - $21.00 per hour

Benefits:

Employee discount Referral program

Work Location:

In person