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PART TIME Hotel Night Auditor- Boutique Hilton Hotel in Downtown Saratoga
Job Description
PART TIME
Hotel Night Auditor- Boutique Hilton Hotel in Downtown Saratoga The Inn at Saratoga, a Tapestry Collection by Hilton Saratoga, CA Job Details Part-time | Full-time $21 - $23 an hour 9 hours ago Benefits Health insurance Employee discount Qualifications Computer operation Night audit Word processing Spreadsheets Client inquiry handling In-person customer service Windows High school diploma or GED Food service experience Front desk Accounting standards Productivity software Hotel and accommodations guest complaints handling Full Job Description Job Summary The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am).
Primary responsibilities include:
registering guests making reservations preparing daily reports balancing transactions and conducting security walks.
•
MUST BE AVAILABLE THURSDAY AND FRIDAY NIGHTS
• Responsibilities
QUALIFICATIONS
At least 1 year of progressive experience in a hotel or a related field required. High School diploma or equivalent required. College course work in related field helpful. Previous supervisory responsibility preferred. Must be able to work independently and with minimal supervision. Knowledge of Accounting Principles. Must be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations. Must be proficient in Windows operating systems company approved spreadsheets and word processing. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful high pressure situations. Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary. Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need. Must be able to work with and understand financial information and data and basic arithmetic functions. Must be able to work in a self-managed environment. Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests. Must maintain composure and objectivity under pressure.
RESPONSIBILITIES
Approach all encounters with guests and associates in a friendly service-oriented manner. Maintain regular attendance in compliance with hotel standards as required by scheduling which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards). Comply at all times with hotel standards and regulations to encourage safe and efficient hotel operations. Maintain a friendly and warm demeanor at all times. Initiate and complete the End of Day process. Run all reports as required for Food and Beverage audit. Complete the Night Audit checklist for computer procedures daily. Balance the day's work (i.e. movie revenue telephone postings valet laundry server's and desk agent's paperwork etc.). Maintain cashiering responsibilities as per Front Office procedures according to hotel standards. Maintain Front Office computer system operation according to hotel standards. Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m. Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m. Follow safety and emergency procedures according to hotel standards. Maintain proper record keeping (i.e. log books etc.) according to hotel standards. Be familiar with all hotel policies and house rules. Complete the initial direct bills daily and place on the Property Accountant's desk; Attach all folio/banquet check back-up to the bills. Maintain radio contact with other associates during entire shift. Have a working knowledge of security procedures. Ensure associates are at all times attentive friendly helpful and courteous to all guests managers and fellow associates. Prepare and distribute the Daily Flash Report as needed. Transfer the master or house accounts as necessary. Distribute work (i.e. revenue printouts charge and paid folios vouchers and checks etc.) as directed by S.O.P.'s. Run morning reports according to hotel procedures. Follow up to ensure that the nightly walk-through includes removal of all room service trays Handle items for Lost and Found according to the standard. Complete any reports as requested by management in a timely manner. Complete any miscellaneous duties as required As applicable to the hotel may assist guests with food orders and beverage items to guests in a friendly, professional and timely manner; demonstrates suggestive selling techniques and maintains a clean, organized environment for guests. Attend meetings as required by management. Perform any other duties as requested by the General Manager or any other member of management. The Inn at Saratoga overlooks Wildwood Park and Saratoga Creek, offering a quiet haven within the technology hub of Silicon Valley. Originally built in 1987 and fully renovated in late 2021 , the Inn at Saratoga boasts charming and modernized guest rooms, most offering a private balcony overlooking the patio and nature park. We're a 20-minute drive to Stanford University and close to some of the world's most innovative companies including Netflix, Apple, Barracuda, Roku, and Google. With 47 guest rooms over five floors in a picturesque setting, The Inn at Saratoga is the ideal boutique alternative to the cookie-cutter hotel. The Inn at Saratoga's beauty allows our guests to disconnect and unwind. Sit on your private balcony with a book, on the patio and listen to the flowing creek, or discover the many boutiques and restaurants by foot in downtown Saratoga, CA. Whether you hike the local trails, attend a concert at the Mountain Winery, or wine taste your way through local Saratoga wineries such as Mount Eden, House Family Vineyards, or Cooper Garrod, you will return to a friendly face, pillow-top bed, plush bathrobe, floor to ceiling windows, and complimentary WiFi.
https:
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Work Location:
One location
Work Remotely No Job Types:
Full-time, Part-time Pay:
$21.00 - $23.00 per hour
Benefits:
Employee discount Health insurance Ability to
Commute:
Saratoga, CA 95070 (Required) Ability to
Relocate:
Saratoga, CA 95070: Relocate before starting work (Required)
Work Location:
In person
Benefits
- Health Insurance
- Dental Insurance
- Discounts/Reimbursements
