Find & Apply For Night Auditor Jobs in Cocoa, Florida

Overview Join our dynamic hospitality team as a Hotel Night Auditor, where your energetic and detail-oriented approach will ensure seamless overnight operations and exceptional guest experiences. In this vital role, you will oversee the night shift, balancing administrative duties with guest relations to maintain the highest standards of hospitality management. Your multilingual skills and hotel management expertise will be instrumental in delivering smooth night-time service, handling guest inquiries, and ensuring property security. If you thrive in a fast-paced environment and are passionate about hospitality, this opportunity is perfect for you to shine! Duties Conduct comprehensive nightly audits using property management systems (PMS) such as OPERA to reconcile accounts and prepare financial reports. Provide outstanding guest services by addressing late-night check-ins, check-outs, and special requests with professionalism and warmth. Manage front desk operations during overnight hours, including phone communication, reservation adjustments, and guest inquiries. Ensure hotel safety by following established emergency procedures, monitoring security systems, and reporting any suspicious activity or incidents promptly. Maintain accurate records of all transactions, shift reports, incident logs, and audit documentation to support operational integrity. Assist in coordinating with housekeeping and maintenance teams to address overnight needs or issues that arise during the shift. Uphold excellent phone etiquette and customer service problem-solving skills to resolve guest concerns efficiently while maintaining a positive hotel image. Experience Previous experience in hospitality management or hotel front desk operations, preferably within resort or hotel environments with night audit responsibilities. Familiarity with property management systems (PMS), especially OPERA or similar platforms used for reservations and accounting. Strong knowledge of hotel emergency procedures and guest relations best practices to ensure safety and satisfaction. Multilingual or bilingual abilities are highly desirable to communicate effectively with diverse guests. Demonstrated customer service excellence with a focus on phone communication, hospitality etiquette, and client interaction. Experience working in a fast-paced environment that requires quick problem-solving and attention to detail during night shifts. Knowledge of hotel experience standards, including guest services, front desk operations, and property management systems (PMS). Embark on a rewarding career where your enthusiasm for hospitality makes a difference! We're dedicated to supporting your growth while providing an engaging work environment that values your skills in guest relations, hotel management, and night audit expertise.

Pay:

From $15.00 per hour

Work Location:

In person