Find & Apply For Night Auditor Jobs in Brunswick, Georgia

Job Overview At Holiday Inn Express & Suites Brunswick, we help guests feel welcome, comfortable, and ready for the day ahead. We're looking for a dependable, detail-oriented Night Auditor who takes pride in providing friendly service and keeping overnight operations running smoothly. In this role, you will oversee the front desk during the overnight shift, complete the daily financial audit, assist guests, and prepare the hotel for a successful morning. The ideal candidate is comfortable working independently, exercises good judgment, and brings a caring, professional approach to every guest interaction. Responsibilities Complete the nightly audit in HotelKey, reviewing room charges, payments, account balances, and daily transactions for accuracy. Reconcile daily activity, prepare audit reports, and document discrepancies for management follow-up. Handle overnight arrivals, departures, reservations, and guest requests accurately and efficiently. Welcome and recognize IHG One Rewards members, helping ensure applicable member benefits are communicated and delivered. Verify payment methods and authorizations in accordance with hotel procedures, protecting guest information and documenting any payment concerns. Respond to calls and guest messages with a warm, professional manner, using hotel communication tools such as Canary and Quore. Address guest concerns with empathy, take ownership of service recovery within established guidelines, and escalate issues when needed. Follow property security and emergency procedures, remain alert to unusual activity, and promptly report safety or maintenance concerns. Maintain clear shift notes and incident records so the morning team can follow through on outstanding items. Keep the front desk and lobby welcoming and organized, and support preparations for morning operations as assigned. Follow hotel policies and applicable IHG brand standards for guest service, cleanliness, privacy, and professionalism. Qualifications Previous hotel front desk or night audit experience preferred; relevant customer service experience will also be considered. Strong attention to detail and confidence working with numbers, payments, and financial reports. Comfortable using computers and learning hotel systems. Experience with HotelKey, Quore, Canary, or other hotel platforms is a plus. Clear communication skills and a friendly, service-focused approach. Ability to work independently, prioritize responsibilities, and remain calm when handling guest concerns or unexpected situations. Dependable attendance and availability to work overnight shifts, including weekends and holidays as scheduled. Willingness to learn IHG One Rewards benefits, brand expectations, and property procedures. Additional language skills are welcome. Join Our Team Help us deliver the thoughtful service and dependable comfort guests expect from Holiday Inn Express. We value teamwork, accountability, and a welcoming workplace where team members can learn, contribute, and grow.

Pay:

$12.00 - $14.00 per hour Expected hours: 32.0 - 38.0 per week

Benefits:

Employee discount

Work Location:

In person