Find & Apply For Night Auditor Jobs in Newton, Iowa

Job Summary Join our dynamic hospitality team as a Hotel Night Auditor, where your energetic and detail-oriented approach will ensure seamless overnight operations and exceptional guest experiences. In this vital role, you will oversee the night shift, balancing administrative duties with guest relations to maintain the highest standards of hospitality management. Your multilingual skills and expertise in property management systems will be instrumental in delivering smooth night audits, resolving guest inquiries, and upholding hotel procedures. If you thrive in a fast-paced environment and are passionate about hospitality, this is your opportunity to shine! Duties Conduct comprehensive night audits using hotel management systems such as OPERA and other property management software to reconcile daily financial transactions. Manage front desk operations during the overnight shift, including check-ins, check-outs, and guest inquiries with professionalism and warmth. Provide exceptional guest services by addressing guest needs promptly, resolving issues efficiently, and ensuring guest relations are prioritized. Maintain accurate records of all night audit activities, including shift reports, incident logs, and security checks. Oversee hotel emergency procedures, ensuring safety protocols are followed and responding swiftly to any incidents or emergencies. Handle multi-line phone systems with courteous phone etiquette, directing calls effectively and providing information as needed. Support hotel operations by assisting with reservations, modifications, and cancellations through hospitality reservation systems while ensuring data accuracy. Qualifications Proven experience in hospitality management or hotel operations, particularly in front desk or night audit roles. Strong knowledge of property management systems (PMS) such as OPERA or similar platforms. Excellent customer service skills with a focus on problem-solving and client communication. Multilingual or bilingual abilities are highly desirable to serve diverse guest populations effectively. Familiarity with hotel emergency procedures, guest services standards, and hotel management best practices. Exceptional phone communication skills and proficiency in multi-line phone systems. Previous resort experience is a plus; a background in hospitality reservation systems enhances your suitability for this role. Join us to deliver memorable guest experiences while maintaining the smooth operation of our hotel overnight!

Pay:

$11.00 - $14.00 per hour Expected hours: 24.0 per week

Benefits:

Employee discount

Work Location:

In person