Find & Apply For Night Auditor Jobs in Twin Falls, Idaho

Job Overview Join our dynamic hospitality team as a Hotel Night Auditor, where you will be the welcoming face and vigilant guardian of our hotel during the overnight hours. This energetic role combines the responsibilities of front desk operations, guest relations, and financial reconciliation, ensuring a seamless and secure experience for our guests while maintaining operational excellence. Your proactive approach will help uphold our commitment to outstanding guest service and hospitality management, creating a safe and inviting environment for all visitors. Responsibilities Greet guests warmly upon arrival and assist with check-in and check-out procedures during the night shift. Manage multi-line phone systems with professionalism, providing accurate information and directing calls efficiently. Conduct nightly audits of guest accounts, reservations, and billing to ensure accuracy and resolve discrepancies promptly. Respond swiftly to guest inquiries, requests, or complaints with a positive attitude, ensuring guest satisfaction and guest relations are prioritized. Prepare detailed shift reports, incident logs, and financial documentation to ensure smooth handovers between shifts. Uphold hotel policies, phone etiquette standards, and safety protocols to foster a secure environment for staff and guests alike. Skills Excellent customer service skills with a friendly demeanor and a focus on guest satisfaction. Knowledge of hospitality industry standards including phone etiquette, multi-line phone systems, and guest relations.

Pay:

$14.00 - $14.50 per hour

Benefits:

Dental insurance Employee discount Paid time off Vision insurance

Work Location:

In person