Find & Apply For Night Auditor Jobs in Joliet, Illinois

Hotel Night Auditor Hampton Inn Joliet I-55 Joliet, IL Job Details Full-time $17 - $19 an hour 8 hours ago Benefits 401(k) Paid time off Employee discount Referral program Qualifications Night audit Attention to detail Hotel emergency procedures Full Job Description Overview Join our dynamic hospitality team as a Hotel Night Auditor, where your energy and attention to detail will ensure the smooth operation of our hotel during overnight hours. In this vital role, you will serve as the first point of contact for guests arriving late or checking out early, while meticulously balancing financial transactions and maintaining accurate records. Your expertise in hospitality management and guest relations will help create a welcoming environment that encourages guest satisfaction and operational excellence. This paid position offers an exciting opportunity to develop your skills in hotel management, customer service, and property systems within a lively, guest-focused setting. Duties Conduct nightly audits of all hotel financial transactions using property management systems (PMS) such as OPERA, ensuring accuracy and completeness. Prepare detailed reports on daily revenue, occupancy, and other key performance indicators for management review. Handle guest check-ins and check-outs with professionalism, utilizing phone communication skills and phone etiquette to assist late arrivals or early departures. Respond promptly to guest inquiries or concerns via phone or in person, providing exceptional customer service and problem-solving solutions. Monitor hotel security through CCTV surveillance and conduct routine inspections to uphold safety protocols and emergency procedures. Maintain guest records, update reservation information, and assist with hospitality reservation systems to optimize room allocation. Support front desk operations by managing guest relations, resolving issues efficiently, and ensuring a seamless experience for all visitors during overnight hours. Experience Proven experience in hospitality management or front desk operations within a hotel or resort environment. Familiarity with property management systems (PMS), especially OPERA or similar platforms used in hotel management. Strong customer service skills with the ability to communicate effectively in multiple languages; bilingual abilities are a plus. Knowledge of hotel emergency procedures, guest services standards, and hospitality reservation systems. Previous night audit experience is highly desirable, along with a solid understanding of hotel operations during overnight shifts. Ability to handle sensitive situations with professionalism, demonstrating excellent phone etiquette and customer service problem-solving skills. Experience working in resort settings or properties with complex guest relations is advantageous. Embark on an energetic journey where your dedication transforms guest stays into memorable experiences! We're committed to supporting your growth in hospitality management while fostering a vibrant work environment that values your contributions every night.

Pay:

$17.00 - $19.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) Employee discount Paid time off Referral program

Work Location:

In person