Part-Time Night Auditor (FRONT
DESK EXPERIENCE REQUIRED
) 426 Southbridge Street, Auburn, MA 01501 $17
- $18 an hour
- Part-time Apply with Indeed Part-Time Night Auditor (Saturday and Sunday Nights) Comfort Inn Auburn
- Worcester | Auburn, MA About the Hotel Comfort Inn Auburn
- Worcester is a family-owned, 71-room Choice Hotels property.
We are a small, hands-on team, and ownership reviews every night audit report each morning. Your work is seen and matters. Job Summary The weekend Night Auditor is responsible for the front desk and the hotel's overnight operation on Saturday and Sunday nights. You will welcome late arrivals, resolve guest needs, balance the day's transactions, and prepare accurate reports for the morning team. This role suits a dependable, detail-oriented person who can work independently, stay calm under pressure, and provide warm service at any hour. Schedule Part-time, Saturday and Sunday nights, 11:00 PM to 7:00 AM Availability every weekend, including holidays that fall on scheduled shifts, is required Guest Services Check guests in and out accurately, verifying identification and payment and ensuring registration cards are completed and signed. Provide attentive service to late arrivals, early departures, and in-house guests. Respond to requests and complaints promptly, resolving issues where possible and escalating them when needed. Recognize Choice Privileges members and answer questions about the loyalty program. Answer and route calls on a multi-line phone system with professional phone etiquette. Take, modify, and cancel reservations according to hotel and brand policies. Night Audit and Accounting Complete the night audit in choiceADVANTAGE, Choice Hotels' property management system, and close the business day on time. Post and verify room charges, taxes, adjustments, and other daily transactions. Reconcile guest folios, cash, and credit card activity, including Shift4 terminal batches. Investigate out-of-balance items and clearly document all discrepancies. Review arrivals, departures, no-shows, and reservation guarantees, following policy on each. Prepare and distribute required reports so ownership and the morning team have an accurate record. Handle cash and guest payment information securely and in line with company procedures. Safety and Security Serve as the on-site point of contact overnight, remaining alert to guest safety and hotel security. Monitor the lobby, entrances, and public areas during the shift. Follow emergency procedures for fire alarms, medical situations, severe weather, power outages, and disturbances. Contact emergency services and notify management when appropriate. There is no overnight maintenance staff, so sound judgment is essential when building issues arise. Document incidents, guest concerns, and maintenance items in detail for follow-up. Shift Handoff and Front Desk Upkeep Communicate open issues, guest needs, and special arrivals to the morning shift. Keep the front desk and lobby clean, organized, and stocked. Perform other reasonable duties as assigned.
Pay:
$17.00
00 per hour Expected hours: 16.0 per week
Benefits:
Employee discount Free parking Paid time off Professional development assistance
Work Location:
In person
