Find & Apply For Night Auditor Jobs in Wyoming, Michigan

Night Auditor

• 4.0 Wyoming, MI 49519 From $16 an hour - Part-time, Full-time Apply with Indeed Hyatt Hotels have long been known for going beyond simple accommodations to create rewarding experiences for their guests. Through dramatic design, innovative cuisine and attentive service, Hyatt approaches the hotel stay as an opportunity to inspire. Hyatt Place, a new kind of Hyatt where the style's relaxed, and the standards are anything but. Hyatt Place is designed to give guests a brand-new hotel experience. And you are the key to bringing it to life. Night Auditors contribute to the hotel's commitment to high quality guest service and teamwork and must be the kind of person who appreciates high standards of excellence. The Night Auditor creates an experience for our hotel guests by offering them a larger than home experience with welcoming, helpful and exceptional service, while maintaining a clean, comfortable and inviting environment. At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment; if you are ready for this challenge, then we are ready for you. In addition, as a Night Auditor, other job functions include but are not limited to the following: Greet guests and complete the registration process to include inputting and retrieving information from the computer, confirmation of guest information, room selection, coding electronic keys, providing a welcome packet and ensuring guest knows location of room. Assist guests with check-out including proper cash handling, processing credit and debit cards, accepting and recording various forms of payment. Demonstrate a thorough knowledge of hotel information including room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries. Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner. Report guestroom issues and coordinate activities with other departments such as Housekeeping, Maintenance, etc. Perform all other duties as assigned by Management

QUALIFICATIONS

Previous customer service experience in a hotel or related field preferred. Requires strong ability to read write and speak the English language. Ability to learn quickly and work in fast paced position with constant guest interaction Must possess basic computer skills including knowledge of Microsoft Office products such as Word and Excel. Ability to identify and resolve problems in a timely manner; develops alternative solutions and uses reason even when dealing with emotional topics. Ability to multi-task. Ability to maintain a high level of professionalism; treats others with respect and consideration regardless of their status or position. Knowledge of and ability to appropriately interpret and follow policies and procedures.

Job Types:

Full-time, Part-time Pay:

From $16.00 per hour

Benefits:

Employee discount Health insurance

Work Location:

In person