Find & Apply For Night Auditor Jobs in Saint Charles, Missouri

Job Summary Join our dynamic hospitality team as a Night Auditor/Front Desk Associate, where you'll be the welcoming face and vigilant guardian of our property during overnight hours. This role combines the vital responsibilities of guest relations, front desk operations, and nightly financial reconciliation. You will ensure a seamless guest experience while maintaining the security and integrity of the hotel property. Your energetic approach and attention to detail will help create a safe, hospitable environment that leaves guests eager to return. Duties Greet and assist guests with check-in, check-out, and inquiries using exceptional customer service skills. Manage multi-line phone systems, providing prompt and professional communication to guests, vendors, and team members. Handle reservations efficiently through hospitality management systems such as ASI or similar property management software. Conduct nightly audits of guest accounts, ensuring accuracy in billing and financial records while preparing reports for management review. Maintain security protocols by monitoring CCTV surveillance, conducting property inspections, and responding swiftly to any emergencies or unusual activities following hotel emergency procedures. Address guest concerns with problem-solving skills, offering solutions that enhance guest satisfaction and foster positive relations. Document all shift activities thoroughly, including incident reports, audit logs, and guest interactions to ensure seamless communication between shifts. Skills Proven experience in hospitality management or hotel front desk operations with a focus on night audit functions. Multilingual or bilingual abilities are highly desirable to serve diverse guest populations effectively. Familiarity with hospitality reservation systems such as ASI or comparable property management systems (PMS). Strong customer service orientation with excellent phone etiquette and communication skills across multi-line phone systems. Knowledge of hotel emergency procedures, guest services, and guest relations best practices. Ability to handle customer service issues with professionalism and problem-solving acumen in a fast-paced environment. Experience working in resort settings or properties with extensive guest services is a plus. This paid position offers an exciting opportunity to be an integral part of a vibrant hospitality environment where your energy and expertise will directly impact guest experiences. We value proactive team members who thrive on delivering exceptional service while maintaining operational excellence during overnight hours.

Pay:

$15.00 - $17.00 per hour Expected hours: 20.0 - 30.0 per week

Work Location:

In person