Find & Apply For Night Auditor Jobs in Lumberton, North Carolina

Overview As a Night Auditor, you'll keep overnight hotel operations running smoothly by welcoming guests, managing front desk requests, and completing the night audit. You'll balance attentive guest services with accurate records and clear communication, helping the next shift start prepared. Responsibilities Welcome guests, support check-ins and check-outs, and respond to requests with professional customer service and phone etiquette. Complete the night audit, review daily transactions, and maintain accurate records using property management systems (PMS) and hospitality reservation systems, including OPERA where applicable. Answer and direct calls using multi-line phone systems; communicate clearly with guests and colleagues. Resolve service concerns through customer service problem-solving, guest relations, and timely client communication. Follow hotel emergency procedures and coordinate with the appropriate team members when issues arise.

Your impact:

Accurate overnight records and responsive guest support help guests feel cared for and prepare hotel teams for the day ahead. Qualifications Experience in hospitality, hotel operations, front desk, guest services, or hotel management is helpful; resort experience is a plus. Familiarity with night audit, PMS platforms, hospitality reservation systems, or OPERA is preferred. Strong customer service, phone communication, and problem-solving skills. Clear, courteous communication; bilingual or multilingual abilities are welcome. Knowledge of hotel emergency procedures and hospitality management practices is an advantage.

Pay:

$10.00 - $10.01 per hour Expected hours: 40.0 per week

Work Location:

In person