Find & Apply For Night Auditor Jobs in Union, New Jersey

SUMMARY OF ROLE

The front desk is often the first point of contact and the first impression for guests. Warm, knowledgeable service and helpful guidance reassure guests that they've made the right choice to stay with us. To deliver a great guest experience - a Night Auditor will attend to late night guests, meeting or exceeding our standards for exceptional service. The Night Auditor may also be responsible for processing daily audits of the hotel's financial data.

ESSENTIAL DUTIES & RESPONSIBILITIES

include but are not limited to: Welcome guests in a friendly, prompt and professional manner Check guests in, issue room keys, provide information on hotel services and amenities and information on the surrounding area and events Ensure that required identification and payment information is taken from guests at check-in Answer phones in a prompt and courteous manner Respond efficiently to guest complaints, special requests and take immediate action to ensure guest satisfaction Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up Check guests out, including resolving any late, incorrect or disputed charges Accurately process daily cash and credit card transactions using established procedures Communicate status of all rooms to department heads via prescribed reporting procedures Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty Maintain daily logs as per hotel procedure Remove snow and salt exterior areas to ensure guest safety when necessary Respond in a courteous and prompt manner to all guest questions and/or requests to ensure guest satisfaction Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service Process daily audit of financial data Additional duties and responsibilities as assigned by management

KNOWLEDGE, SKILLS & ABILITIES

Hotel/motel experience is preferred Accuracy and speed for executing assigned tasks and job responsibilities Ability to work a variety of days, including nights, weekends and holidays Strong customer services skills essential when interacting with guests Ability to exercise good judgment and self-control Basic computer skills to operate various property management and reservations systems Basic math skills are used frequently when handling cash or credit card Good comprehension and communication skills, with the ability to listen to and understand information and ideas presented through verbal communication Ability to prioritize responsibilities and be self-sufficient in periods of reduced occupancy Must demonstrate enthusiasm, trustworthiness, personal integrity and honestyMust be detailed oriented, able to plan, prioritize, multi-task and meet job responsibilities in a fast-paced environment Demonstrated ability to operate safely in the workplace

Pay:

From $20.00 per hour

Benefits:

401(k) Employee discount Free parking Paid time off

Work Location:

In person