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Night Auditor Crowne Plaza Riverside Niagara Falls, NY Job Details Part-time $19

•$23 an hour 1 day ago Benefits Health savings account Disability insurance Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Employee discount Life insurance Qualifications Phone communication Basic math Client rapport building In-person customer service English Guest rapport building Client interaction via phone calls Full Job Description

SALARY RANGE

$19

•23/hour

•based on work experience

EMPLOYEE BENEFITS

Paid Time Off 401K & Employer Match Health Insurance Vision Insurance Dental Insurance Health Savings Account Life Insurance Disability Insurance Employee Discounts

QUALIFICIATIONS

Ability to communicate in English clearly and pleasantly with guests/visitors, management, and co-workers to their understanding, both in person and by telephone. Ability legible written communications and clear directions. Ability to complete accurate mathematical calculations. Ability to prompt positive relations with all individuals who either approach the Front Desk or make contact by phone. Ability to work well under pressure with excessive arrivals/departures within any given period. Ability to remain stationary at assigned post for extended periods of time including any paid lunch periods. Previous guest relations training.

ESSENTIAL JOB FUNCTIONS

Responsible for all Guest Service Agent duties and functions (see Guest Service Representative Job Description). Responsible for nightly audit process according to hotel procedures Complete daily revenue sheet, room revenue and room status reports. Provide security for guests and property by controlling room keys, verifying cash banks, making safe drops, preparing cash reports, following credit card verification procedures, and reporting and complying with specified security/safety regulations. Investigate or analyze out-of-balance situations. Create adjustments or corrections to accounts as needed. Print and distribute various required computer audit reports. Have knowledge of hotel fire and safety procedures.