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Finance
Night Auditor
Oneonta, NY

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Hampton by Hilton

Hotel Night Auditor Weekend

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Job Description

Job Summary As a Hotel Night Auditor Weekend, you'll keep overnight hotel operations running smoothly while delivering attentive service to guests. You'll balance daily financial activity, review reservations, and prepare accurate reports for the next shift. Weekend overnight availability is required.
Your impact:
By resolving guest needs and completing a reliable night audit, you help guests feel supported and give the daytime team a clear operational handoff. Duties Welcome guests, manage check-ins and check-outs, and support front desk and guest services. Complete the night audit, reconcile transactions, review reservations, and prepare shift reports using property management systems (PMS), including OPERA where applicable. Respond to guest questions and concerns with sound customer service problem-solving and clear client communication. Answer calls with professional phone etiquette; follow hotel emergency procedures and escalate urgent issues appropriately. Coordinate with hotel management and other teams to maintain accurate records and smooth overnight operations.
Skills Required:
Customer service, front desk, guest relations, phone communication, attention to detail, and the ability to work weekend overnight shifts. Familiarity with hospitality reservation systems and property management systems (PMS); Hilton PEP Hotel experience is preferred; resort experience and hospitality management or hotel management knowledge are also valued. Knowledge of night audit procedures and hotel emergency procedures is an advantage. Bilingual or multilingual communication skills are welcome, along with a strong interest in hospitality and guest services.
Pay:
$17.50 - $18.50 per hour Expected hours: 16.0 per week
Work Location:
In person