Find & Apply For Night Auditor Jobs in Caldwell, Ohio

Job Summary Join our dynamic hospitality team as a Hotel Night Auditor at the Comfort Inn located in Caldwell, Ohio, where your energetic and detail oriented approach will ensure smooth overnight operations and exceptional guest experiences. In this vital role, you will oversee the night shift, manage front desk activities, handle guest inquiries, and perform financial audits to maintain the integrity of our property's records. Your enthusiasm and commitment to hospitality excellence will help create a welcoming environment for all guests during the overnight hours. This paid position offers an exciting opportunity to develop your hotel management skills while contributing to a vibrant team dedicated to guest satisfaction. Responsibilities Greet and assist guests during the night shift with professionalism and warmth, ensuring their needs are met promptly and courteously Manage check-in and check-out procedures efficiently using hospitality reservation systems such as Choice Advantage or Property Management Systems (PMS) Conduct nightly audits of financial transactions, including verifying charges, balancing accounts, and preparing reports for management Handle guest inquiries, complaints, and requests via multi-line phone systems with excellent phone etiquette and customer service problem-solving skills Maintain security by monitoring surveillance, conducting property inspections, and following hotel emergency procedures Document all shift activities accurately through detailed shift reports, incident logs, and audit documentation Collaborate with front desk staff and housekeeping to ensure seamless communication and guest satisfaction during overnight hours Qualifications Proven experience in hospitality management or hotel operations, preferably in a front desk or night audit role Familiarity with hotel management software such as Choice Advantage or other property management systems (PMS) Strong customer service skills with the ability to communicate effectively in multiple languages; bilingual abilities are a plus Knowledge of hotel emergency procedures, guest relations, and hospitality best practices Excellent phone communication skills, including multi-line phone system operation and phone etiquette Ability to problem solve quickly and efficiently while maintaining a positive attitude under pressure Previous resort experience or hotel experience is highly desirable; multilingual capabilities are advantageous Join us in delivering memorable guest experiences around the clock! We're committed to fostering an inclusive environment where energetic team members thrive by providing outstanding service in a fast-paced hospitality setting.

Pay:

$13.00 - $14.00 per hour Expected hours: 40.0 per week

Benefits:

Employee discount Paid time off

Work Location:

In person