Find & Apply For Night Auditor Jobs in Monroe, Ohio

Job Summary Join our dynamic hospitality team as a Hotel Night Auditor, where your energetic and detail-oriented approach will ensure seamless overnight operations and exceptional guest experiences. In this vital role, you will oversee the night shift, balancing administrative duties with guest relations to maintain the highest standards of service. Your proactive attitude and hospitality expertise will help uphold our reputation for excellence, creating a welcoming environment for guests during the quiet hours of the night. This paid position offers an exciting opportunity to develop your skills in hotel management while contributing to a smooth-running property. Duties Conduct comprehensive nightly audits using property management systems (PMS) such as PEP to reconcile accounts, verify transactions, and prepare financial reports. Monitor and update guest accounts, ensuring accuracy in billing and reservations while resolving any discrepancies promptly. Provide exceptional customer service by assisting late-night guests with check-ins, check-outs, and special requests via multi-line phone systems and front desk interactions. Maintain security protocols by monitoring CCTV surveillance, conducting visual inspections of public areas, and responding swiftly to any emergency situations or hotel incidents following established procedures. Prepare detailed shift reports, incident logs, and audit documentation to ensure transparency and accountability for overnight operations. Communicate effectively with guests and team members through phone etiquette and client communication skills, fostering positive guest relations even during late hours. Support hotel management by handling administrative tasks such as answering inquiries, managing reservations in hospitality reservation systems, and coordinating with other departments as needed. Requirements Proven experience in hospitality management or hotel front desk operations, preferably with resort or hotel experience. Strong knowledge of property management systems (PMS), especially OPERA or similar platforms. Excellent customer service skills with a focus on problem-solving and guest satisfaction. Bilingual or multilingual abilities are highly desirable to serve diverse clientele effectively. Familiarity with hotel emergency procedures, guest relations strategies, and multi-line phone systems. Ability to work independently during overnight shifts while maintaining high energy levels and attention to detail. Exceptional phone communication skills coupled with professional phone etiquette for handling guest inquiries confidently. This role is ideal for motivated individuals passionate about hospitality who thrive in a fast-paced environment and are eager to deliver memorable guest experiences around the clock!

Pay:

From $16.00 per hour

Work Location:

In person