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Night Auditor
Newton Falls, OH
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Now viewing: Front Desk/Night Auditor
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holiday inn express

Front Desk/Night Auditor

Job Description

Must be available to work any shift 7a-3p, 3p-11p, 11p-7a shift, weekdays and weekend. One years Hotel front office experience ,IHG experience a plus. Attendance is crucial to the position. Send a daily end of the day activity and accomplishment email to the supervisors  Be proficient on the use of the property management system, and be able to train front desk personnel on the system.  Have a good understanding of all of hotel operating procedures.  Review front office communications logs.  Supervise delegated responsibilities and follows up.  Be able to use all front office equipment such as credit card machine, copier and fax . Inform the General Manager of any unique situations, or unusual developments in front office operations.  Handle guest complaints effectively.  Understand the Chart of Accounts.  Process reservations by mail, telephone, fax and central reservation systems referrals.  Process reservations received from sales office and other hotel departments.  Be knowledgeable of room types and offered rate plans.  Fully understand hotel's franchise policy on guaranteed reservations and no-shows.  Promote goodwill by being courteous, friendly, and helpful to guests, managers and all other associates.  Ensure the proper appearance of the lobby and all public areas, including the complimentary breakfast area  Must be able to use a computer keyboard, 10-key and calculator.  Must be able to communicate effectively with co-workers and management.  Effectively, properly and accurately analyze the days operating results and perform daily assigned duties including:
Job Types:
Full-time, Part-time Pay:
From $12.00 per hour
Experience:
Hotel experience: 1 year (Preferred)
Work Location:
In person
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