Find & Apply For Night Auditor Jobs in Willoughby, Ohio

Job Overview Join our dynamic hospitality team as a Hotel Night Auditor, where your energetic and meticulous approach will ensure smooth overnight operations and exceptional guest experiences. In this vital role, you will oversee the nightly financial reconciliation, manage guest inquiries, and uphold the highest standards of customer service. Your proactive attitude and attention to detail will contribute to the seamless functioning of our hotel during the overnight hours, creating a welcoming environment for guests arriving late or departing early. This paid position offers an exciting opportunity to showcase your hospitality management skills and thrive in a fast-paced, guest-focused setting. Duties Conduct nightly audits by verifying all financial transactions, ensuring accuracy in property management systems (PMS) such as Hotelkey. Manage front desk operations during overnight hours, including check-ins, check-outs, and handling guest requests with professionalism and warmth. Respond promptly to guest inquiries via multi-line phone systems and in person, providing exceptional customer service and resolving issues efficiently. Maintain security protocols by monitoring CCTV surveillance, conducting property inspections, and following hotel emergency procedures to ensure guest safety. Prepare detailed shift reports, incident logs, and audit documentation to ensure accurate record-keeping for management review. Assist with reservation management using hospitality reservation systems, updating guest information and accommodating special requests when needed. Collaborate with housekeeping and maintenance teams to address any property issues that may arise during the night shift. Qualifications Proven experience in hospitality management or front desk operations within a hotel or resort environment. Familiarity with property management systems (PMS), especially OPERA or comparable platforms. Strong customer service skills with the ability to solve problems quickly and effectively while maintaining a friendly demeanor. Multilingual or bilingual abilities are highly desirable to enhance guest relations across diverse clientele. Knowledge of hotel emergency procedures, guest services protocols, and phone etiquette is essential. Previous experience working with multi-line phone systems and resort environments is a plus. Excellent communication skills, both verbal and written, with a focus on client communication and guest relations. This role is perfect for motivated individuals eager to make a positive impact during the quiet yet crucial overnight hours. We value energetic team players who are committed to delivering outstanding hospitality experiences around the clock!

Pay:

$12.00 - $15.00 per hour

Benefits:

Dental insurance Employee discount Health insurance Life insurance

Work Location:

In person