Find & Apply For Night Auditor Jobs in Middletown, Pennsylvania

Job Summary Join our dynamic hospitality team as a Hotel Night Auditor, where your energetic and detail-oriented approach will ensure seamless overnight operations and exceptional guest experiences. In this vital role, you will oversee the night shift, manage front desk activities, handle guest inquiries, and perform financial audits to maintain the integrity of our property management systems. Your hospitality expertise will help create a welcoming environment for guests while ensuring safety and operational excellence during nighttime hours. Duties Welcome and assist guests during the overnight shift, providing outstanding customer service with professionalism and warmth Conduct nightly audits of guest accounts, ensuring accuracy in billing and reservations using property management systems such as Choice Advantage or similar platforms Manage front desk operations including check-ins, check-outs, and handling guest requests via multi-line phone systems and in person Monitor hotel security by performing CCTV surveillance, conducting safety inspections, and following hotel emergency procedures to ensure guest and staff safety Respond promptly to guest concerns or issues, utilizing strong customer service problem-solving skills to resolve conflicts effectively Prepare detailed shift reports, financial summaries, and incident logs to maintain accurate records for management review Coordinate with housekeeping, maintenance, and security teams to address any overnight needs or issues that arise Requirements Proven experience in hospitality management or hotel front desk operations, preferably with resort experience or in a hotel environment Strong knowledge of hospitality reservation systems such as OPERA or other property management systems (PMS) Excellent customer service skills with a focus on guest relations and phone etiquette in a fast-paced setting Familiarity with hotel emergency procedures, security protocols, and guest safety standards Ability to work independently during night hours while maintaining high energy levels and attention to detail Exceptional communication skills for client interaction via phone and face-to-face interactions using multi-line phone systems Join us if you're passionate about hospitality, thrive in a lively environment, and want to be part of a team dedicated to delivering memorable guest experiences around the clock!

Pay:

From $17.00 per hour

Benefits:

Employee discount

Work Location:

In person