Find & Apply For Night Auditor Jobs in Ronks, Pennsylvania

Job Overview Join our dynamic hospitality team as a Hotel Night Auditor, where your energetic and detail-oriented approach will ensure seamless overnight operations and exceptional guest experiences. In this vital role, managing front desk activities, performing financial audits, and providing top-tier guest services. Your proactive attitude and hospitality expertise will help maintain the hotel's reputation for excellence while ensuring safety and operational efficiency during nighttime hours. Responsibilities Greet guests warmly upon arrival and departure, delivering outstanding customer service with professionalism and enthusiasm. Check guests in and out efficiently using property management systems (PMS). Conduct nightly audits of all financial transactions, including room charges, payments, and adjustments, ensuring accuracy and compliance with hotel policies. Manage reservation modifications, cancellations, and inquiries through hospitality reservation systems while maintaining clear client communication. Monitor security cameras and perform property housekeeping and inspections to uphold safety standards and hotel emergency procedures. Handle guest requests, complaints, or issues promptly with a problem-solving mindset to enhance guest satisfaction. Prepare detailed shift reports, incident logs, and audit summaries to ensure smooth handovers between shifts. Maintain phone etiquette when communicating with guests, vendors, or team members via phone communication channels. Assist with guest relations by providing local information, concierge services, and resolving concerns efficiently. Experience Previous experience in hospitality management or front desk operations within a hotel environment is highly preferred. Strong customer service skills with a focus on guest relations and problem-solving capabilities. Knowledge of hotel emergency procedures and safety protocols to ensure guest security during overnight hours. Experience working in resort settings or properties with extensive guest services offerings is a plus. Excellent phone etiquette and communication skills to handle inquiries professionally during night shifts.

Pay:

$15.00 - $17.00 per hour

Benefits:

Dental insurance Employee discount Health insurance Paid time off

Work Location:

In person