Find & Apply For Night Auditor Jobs in West Middlesex, Pennsylvania

Overview Join our dynamic hospitality team as a Hotel Night Auditor, where your energetic and detail-oriented approach will ensure seamless overnight operations and exceptional guest experiences. In this vital role, you will oversee the night shift at the front desk, manage guest accounts, and uphold the highest standards of customer service. Your proactive attitude and hospitality expertise will contribute to the smooth functioning of our hotel while providing a welcoming environment for our guests during their late-night hours. Responsibilities Conduct nightly audits of guest accounts using property management systems (PMS), ensuring accuracy and completeness of all financial transactions. Manage late-night check-ins and check-outs efficiently, providing friendly and professional guest service at all times. Respond promptly to guest inquiries, requests, and complaints via phone or in person, demonstrating excellent phone etiquette and customer service problem-solving skills. Maintain security by monitoring surveillance, conducting property inspections, and following hotel emergency procedures to ensure guest safety and property integrity. Prepare detailed shift reports, incident logs, and audit documentation to facilitate seamless handovers to morning staff. Collaborate with other departments such as housekeeping and maintenance to address guest needs and resolve issues swiftly. Uphold hospitality management standards by delivering personalized guest relations that foster loyalty and satisfaction. Skills Proven experience in hospitality management or hotel front desk operations, with familiarity in property management systems (PMS) like OPERA. Multilingual or bilingual abilities are highly desirable to enhance client communication and guest relations. Strong knowledge of hotel emergency procedures, guest services, and resort experience is preferred. Excellent customer service skills with a focus on problem-solving, client communication, and maintaining positive guest interactions. Proficiency in phone communication, demonstrating professionalism and effective phone etiquette during night shifts. Ability to handle multiple tasks efficiently in a fast-paced environment while maintaining attention to detail. Experience with hotel management software and reservation systems to ensure accurate nightly audits. Embark on a rewarding career where your hospitality expertise makes a difference! We are committed to fostering an inclusive environment that values energetic team members dedicated to delivering outstanding guest experiences around the clock.

Pay:

$10.00 - $14.00 per hour

Benefits:

Employee discount Free parking Paid time off

Work Location:

In person