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Night Auditor
Harlingen, TX
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Country Inn & Suites Harlingen

Hotel Night Auditor

Job Description

Job Overview Join our dynamic hospitality team as a Hotel Night Auditor, where you will play a vital role in ensuring seamless overnight operations at our vibrant resort. This energetic position offers an exciting opportunity to combine guest service excellence with administrative expertise. As the Night Auditor, you will be the first point of contact during the overnight shift, maintaining guest satisfaction while managing critical financial and operational tasks. Your enthusiasm and attention to detail will help uphold our reputation for outstanding hospitality and guest relations. Weekends. Flexibility is a MUST!!!!!!!! Duties Greet and assist guests arriving or departing during the night shift, providing exceptional customer service and resolving any issues promptly. Conduct nightly audits of all financial transactions, including billing, reservations, and payments, ensuring accuracy and compliance with hotel policies. Manage front desk operations using multi-line phone systems, handling guest inquiries with professionalism and courtesy. Prepare detailed reports on daily revenue, occupancy, and operational activities to support management decision-making. Maintain security by monitoring CCTV surveillance, conducting property inspections, and controlling access to the hotel premises. Respond swiftly to guest requests or emergencies, demonstrating excellent phone etiquette and guest relations skills. Collaborate with housekeeping and maintenance teams to ensure rooms are prepared for new arrivals and any issues are addressed promptly. Qualifications Proven experience in hospitality management or hotel operations, particularly in front desk or night audit roles. Strong customer service skills with a friendly, professional demeanor; bilingual or multilingual abilities are a plus. Knowledge of hotel management software and multi-line phone systems; experience with resort environments is preferred. Excellent communication skills, including phone etiquette and guest interaction techniques. Ability to work independently during overnight hours while maintaining high energy levels and attention to detail. Familiarity with hospitality standards, guest services procedures, and hotel security protocols. Previous experience in a fast-paced hospitality setting that emphasizes guest relations and hospitality excellence. Embrace this opportunity to be an integral part of our hospitality family! We're dedicated to creating a lively work environment where your skills shine and your passion for guest service makes every stay memorable. Join us in delivering top-tier hospitality around the clock!
Pay:
$9.50 - $10.00 per hour
Benefits:
Employee discount Paid time off
Work Location:
In person

Benefits

  • Paid Time Off (PTO)
  • Dental Insurance
  • Discounts/Reimbursements
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