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Night Auditor
Mission, TX
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Best Western Sure Stay

Front Desk/Night Auditor

Job Description

Front Desk/Night Auditor 609 E Interstate Highway 2, Mission, TX 78572 $9 - $12 an hour - Full-time Apply with Indeed Overview Join our dynamic hospitality team as a Front Desk/Night Auditor and become the welcoming face of our hotel during evening hours. This vital role combines guest relations, administrative duties, and hotel management responsibilities to ensure a seamless experience for our guests. As a Night Auditor, you will oversee nightly operations, handle guest inquiries, and maintain the integrity of financial records while providing exceptional customer service in a lively, fast-paced environment. Your energetic approach and attention to detail will help create memorable stays for our guests and support the smooth functioning of our hotel. Responsibilities Greet guests warmly upon arrival and assist with check-in and check-out procedures efficiently Manage multi-line phone systems, respond to guest inquiries, and provide information about hotel amenities and local attractions Conduct nightly audits of financial transactions, ensuring accuracy in billing and record-keeping Handle guest requests, resolve issues promptly, and ensure guest satisfaction through excellent customer service Maintain security protocols by monitoring CCTV surveillance and conducting safety inspections during night shifts Prepare shift reports, incident logs, and reconcile daily revenue to uphold hotel standards of accountability Collaborate with housekeeping, maintenance, and management teams to address guest needs and operational concerns Skills Strong background in hospitality management with experience in hotel operations or front desk roles Bilingual or multilingual abilities to serve a diverse guest demographic effectively Expertise in night audit procedures and guest services within resort or hotel environments Exceptional customer service skills with a friendly, professional demeanor Knowledge of phone etiquette and proficiency with multi-line phone systems Excellent communication skills to handle guest relations confidently and resolve issues diplomatically Ability to multitask efficiently in a fast-paced setting while maintaining attention to detail Join us as a Front Desk/Night Auditor where your enthusiasm for hospitality will shine! We are dedicated to supporting your growth by fostering a vibrant work environment that values your contributions. This paid position offers an exciting opportunity to develop your skills in hotel management while delivering outstanding experiences to our guests.
Pay:
$9.00 - $12.00 per hour
Work Location:
In person
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