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Hotel Night Auditor

ALEXANDRIA HOSPITALITY LLC

Alexandria, VA Job Details Full-time $17 - $19 an hour 1 day ago Benefits Employee discount Opportunities for advancement Qualifications Computer operation Hotel and accommodations payment processing Phone communication Night audit Client inquiry handling In-person customer service Maintenance work Hotel and accommodations guest special request handling Answering guest questions Daily transaction recording Property management systems (PMS) Cleaning Productivity software Hospitality online booking platforms Hotel daily report preparation Equipment inventory management Communication skills Entry level Hotel housekeeping Client interaction via phone calls

Full Job Description Introduction:

We are seeking a reliable and detail-oriented Night Auditor to join our hotel team at Homewood Suites by Hilton - Alexandria, VA. The Night Auditor will be responsible for managing the front desk during the overnight shift , handling guest check-ins and check-outs, and completing daily financial and operational tasks to ensure the smooth operation of the hotel. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment.

Responsibilities:

Manage the front desk during the overnight shift, including handling guest check-ins and check-outs Answer phone calls and respond to online inquiries in a timely and professional manner Handle guest requests Assist with check-in and check-out processes, including handling payments and issuing keys Complete daily financial and operational tasks, such as reconciling the guest ledger and completing shift reports Monitor and maintain inventory of supplies and equipment Perform light cleaning & maintenance duties Other duties as assigned

Qualifications:

Previous experience as a night auditor or in a customer service role is preferred Strong communication and interpersonal skills Ability to multitask and handle a high-volume workload Proficiency with computer systems and software, such as Microsoft Office and reservation management systems Excellent attention to detail and problem-solving skills Flexibility to work overnight shifts, including weekends and holidays

Perks:

Competitive salary Employee discounts on hotel rooms and amenities Opportunities for advancement within the company Professional development opportunities Positive and supportive work environment