Find & Apply For Night Auditor Jobs in Virginia Beach, Virginia

Job Overview Join our dynamic hospitality team as a Night Auditor, where your energy and attention to detail will ensure seamless overnight operations and exceptional guest experiences. In this vital role, you will oversee nightly financial reconciliations, maintain accurate records, and deliver outstanding guest services during the quiet hours of the night. Your proactive approach and hospitality expertise will contribute to the smooth functioning of our hotel while providing a welcoming environment for our guests. This paid position offers an exciting opportunity to showcase your skills in hotel management, customer service, and operations management. Duties Conduct nightly audits using property management systems (PMS) such as PEP to reconcile accounts and ensure financial accuracy. Manage front desk operations during overnight hours, including guest check-ins, check-outs, and reservations using hospitality reservation systems. Respond promptly and professionally to guest inquiries via phone or in person, providing exceptional customer service and resolving issues efficiently. Monitor hotel security through CCTV surveillance and perform routine safety checks in accordance with hotel emergency procedures. Prepare detailed shift reports, incident logs, and financial documentation to ensure accurate record-keeping for management review. Handle guest relations by addressing concerns with a friendly attitude, ensuring a positive experience even during late hours. Assist with administrative tasks such as updating guest profiles, processing payments, and managing property management systems (PMS). Skills Strong knowledge of hospitality management principles and front desk operations. Proficiency with property management systems (PMS), especially PEP or similar platforms. Excellent customer service skills with a focus on problem-solving and client communication. Multilingual or bilingual abilities are highly desirable to serve diverse guests effectively. Familiarity with hotel emergency procedures and safety protocols to ensure guest and staff well-being. Exceptional phone etiquette and communication skills for handling reservations, inquiries, and guest concerns via phone communication. Previous hotel experience or resort experience is preferred to quickly adapt to our operational standards. Ability to work independently during night shifts while maintaining high levels of professionalism and attention to detail. Embark on a rewarding career where your hospitality expertise makes a difference! We are dedicated to fostering an inclusive environment that values energetic team members committed to delivering memorable guest experiences around the clock.

Pay:

$14.00 - $16.00 per hour Expected hours: 8.0 - 40.0 per week

Benefits:

Employee discount

Work Location:

In person