Find & Apply For Night Auditor Jobs in Neenah, Wisconsin

Job Summary Join our dynamic hospitality team as a Night Auditor, where you will be the welcoming face and vigilant guardian of our hotel during overnight hours. This vital role combines guest relations, administrative oversight, and security responsibilities to ensure a smooth, safe, and memorable experience for all guests. Your energetic approach and attention to detail will help uphold our high standards of hospitality management while providing exceptional service during the night shift. If you thrive in a fast-paced environment and possess excellent communication skills, this is your opportunity to shine in a rewarding hotel management position. Responsibilities Greet guests warmly upon arrival and assist with check-in and check-out procedures efficiently. Manage guest inquiries, requests, and complaints with professionalism and enthusiasm, ensuring guest satisfaction. Conduct nightly audits of all financial transactions, reservations, and billing processes to maintain accuracy. Oversee front desk operations including multi-line phone systems, reservation updates, and guest account management. Ensure the safety and security of the hotel premises by monitoring CCTV surveillance and performing routine security checks. Prepare detailed shift reports, incident logs, and audit documentation to ensure seamless communication between shifts. Collaborate with housekeeping and maintenance teams to address any overnight issues promptly. Uphold excellent phone etiquette and guest relations standards to foster a welcoming environment for all visitors. Qualifications Proven experience in hospitality management or hotel operations, especially in front desk or night audit roles. Strong knowledge of hotel management systems, multi-line phone systems, and guest services protocols. Multilingual or bilingual abilities are highly desirable to serve diverse guests effectively. Exceptional customer service skills with a friendly, energetic demeanor. Ability to handle sensitive situations discreetly while maintaining professionalism at all times. Familiarity with hotel security procedures and guest relations best practices. Excellent organizational skills with keen attention to detail for financial audits and recordkeeping. Embark on a role that combines hospitality excellence with security vigilance! We're dedicated to creating an engaging work environment where your enthusiasm makes a difference every night. Join us in delivering outstanding guest experiences while advancing your career in hotel management!

Pay:

$17.00 - $18.00 per hour

Benefits:

401(k) Dental insurance Employee discount Health insurance Paid time off Vision insurance

Work Location:

In person