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Night Auditor
Racine, WI
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America's Best Value Inn

Hotel Night Auditor

Job Description

Hotel Night Auditor America's Best Value Inn - 3.2 Racine, WI Job Details Full-time $14 an hour 19 hours ago Qualifications Phone communication Office phone management Full Job Description Job Overview As a Hotel Night Auditor, you'll keep overnight operations running smoothly while creating a welcoming experience for guests. You'll balance front desk service with night audit tasks, review daily transactions, and prepare accurate records for the next shift.
Your impact:
By resolving guest needs and completing a reliable audit, you help guests feel supported and give daytime teams a clear start. Duties Welcome guests, manage check-ins and checkouts, and respond to requests through attentive guest services and guest relations. Complete the night audit, reconcile daily activity, review discrepancies, and prepare shift reports. Use property management systems (PMS), hospitality reservation systems, and OPERA to update reservations and guest records. Answer and route calls using multi-line phone systems; communicate clearly with guests and colleagues. Follow hotel emergency procedures and coordinate appropriate responses to overnight concerns.
Skills Essential:
Customer service, front desk, phone communication, phone etiquette, client communication, and customer service problem-solving skills.
Essential:
Accuracy, organization, and the ability to work independently overnight while balancing guest needs and audit responsibilities.
Preferred:
Hotel experience, hospitality experience, or resort experience; familiarity with night audit and hotel management operations.
Preferred:
Experience with hospitality management, hotel management, or property management systems.
Preferred:
Bilingual or multilingual communication skills.
Pay:
$14.00 per hour
Work Location:
In person
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