Find & Apply For Personal Banker / Banking Sales Staff Jobs in Swansea, Illinois

Cash Management Professional Classification:

Non-Exempt/Hourly Job Type:

Full-Time Location:

On-Site; Swansea Data Operations 2610 N. Illinois St. Swansea, IL 62226

Reports To:

Assistant Vice President of Computer Operations

ABOUT US

FCB Banks has been family owned and managed for more than three generations. Our original banks opened in New Baden and Albers in 1901 and customers quickly associated FCB with quality service, competitive rates, and personal customer care. These qualities became the pillars of our business when First Collinsville Bank opened in 1990 and we began expanding throughout the area. We streamlined and simplified banking operations and officially changed our name to FCB Banks in 2017. Today we have seventeen locations in sixteen wonderful towns serving customers in Illinois and Missouri. We pride ourselves on being locally owned and operated as well as a valued part of the community. Since 1901 our goal at FCB Banks has always been to provide exceptional service to our valued customers.

JOB SUMMARY

The Cash Management Professional supports the Bank's cash management and treasury services by ensuring the accurate setup, maintenance, and servicing of electronic banking products and payments systems. This position provides customer and internal support, processes ACH and wire-related activities, assists with operational requests, and works closely with customers and Bank personnel to deliver efficient, high-quality service. The Cash Management Professional maintains a strong understanding of payment systems and treasury services while ensuring compliance with Bank policies, procedures, and applicable regulatory requirements.

ESSENTIAL JOB DUTIES

Ensure the accurate setup, maintenance, and servicing of cash management products and services for business and consumer customers. Monitor product implementation, delivery timelines, and ongoing service performance to ensure customer needs and Bank standards are met. Process customer requests related to cash management and electronic banking services accurately and timely. Assist with the design, implementation, enhancement, and maintenance of cash management and treasury services to support the needs of prospective and existing customers. Provide training, guidance, and ongoing support to customers and Bank personnel regarding cash management products, online banking platforms, ACH services, wire transfers, fraud prevention tools, and related services. Coordinate and process all wire transfer and ACH activity associated with cash management services while ensuring compliance with Bank policies, procedures, NACHA Operating Rules, and applicable regulatory requirements. Process check adjustments, account maintenance requests, and related operational transactions as needed. Process death notifications and associated account-servicing activities in accordance with Bank procedures and regulatory requirements. Respond to customer service inquiries received by telephone, email, and U.S. mail while maintaining established quality, service, and production standards. Retain and maintain documentation in accordance with the Bank's records management policies and applicable retention schedules. Assist customer service representatives and other Bank personnel by answering questions, resolving issues, and supporting complex operational or customer-related matters. Maintain a high level of knowledge regarding developments in payment systems, electronic banking environments, treasury management services, fraud-prevention practices, and financial technology. Support internal departments and management with special projects, audit requests, system implementations, and operational initiatives as assigned. Promote a positive customer experience through professionalism, responsiveness, accuracy, and relationship-focused service. Perform other duties and responsibilities as assigned.

QUALIFICATIONS

High school diploma or equivalent required; associate's or bachelor's degree in business, finance, accounting, or related field preferred. Minimum of two years of banking, cash management, treasury services, electronic banking, deposit operations, or related financial services experience preferred. Experience with ACH processing, wire transfers, online banking platforms, and/or other electronic payment systems preferred. An equivalent combination of education and relevant experience may be considered.

KNOWLEDGE, SKILLS, AND ABILITIES

Working knowledge of cash management and treasury services, electronic banking products, ACH processing, wire transfers, and payment systems. Knowledge of NACHA Operating Rules and applicable banking policies, procedures, and regulatory requirements. Strong attention to detail and commitment to accuracy. Strong customer service, communication, and interpersonal skills. Ability to analyze information, identify issues, and effectively resolve customer and operational concerns. Strong organizational and time-management skills with the ability to manage multiple priorities and meet deadlines. Ability to understand and learn banking systems, electronic banking platforms, and evolving financial technology. Ability to communicate technical or operational information clearly to customers and Bank personnel. Ability to work independently, exercise sound judgment, and collaborate effectively with others. Ability to maintain confidentiality and appropriately handle sensitive customer and Bank information. Proficiency in Microsoft Office and the ability to effectively utilize applicable banking software and systems.

WORKING ENVIRONMENT AND PHYSICAL DEMANDS

Work is performed primarily in a professional office environment. Position requires frequent use of a computer, telephone, and other standard office equipment. Requires prolonged periods of sitting and working at a computer. Requires frequent communication with customers and Bank personnel in person, by telephone, and electronically. Requires the ability to read and review detailed information on computer screens and in printed documents. Occasionally requires standing, walking, bending, reaching, and lifting or carrying office materials and supplies weighing up to 20 pounds. Requires the ability to maintain concentration and accuracy while managing multiple tasks, interruptions, and time-sensitive transactions. Work is generally performed during regular business hours; occasional extended hours may be required based on operational needs, deadlines, system issues, or special projects.

BENEFITS

$19 - $25 per hour, eligible for performance-based bonuses and incentives Health, Dental, Vision Insurance Group Life Insurance 1x annual salary, 100% paid by the bank Long-Term Disability insurance, 25% paid by the bank Voluntary Life Insurance and Accidental Death and Dismemberment Insurance Flexible Spending Account (FSA) and Dependent Care Flexible Spending Account (DCFSA) Employee Assistance Program, Travel Assistance and Life Services Tool Kit Paid time off including Vacation, Personal and Sick leave Partially-paid Parental Leave for eligible employees 401(k) with company match for eligible employees

DISCLAIMER

The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities. FCB Banks retains the right to change or assign other duties to this position. Equal access to programs, services and employment opportunities is available to all persons without regard to age, ancestry, citizenship, status, color, physical or mental disability, genetic information, marital status, military status, national origin, race, religion, sex (including pregnancy), sexual orientation, or any other basis protected by federal, state, and/or local law. In accordance with the Americans with Disabilities Act and/or applicable state and local laws, applicants requiring reasonable accommodations for the application and/or interview process should notify the FCB Human Resources Department. Examples of reasonable accommodations include making a change to the application process; providing written materials in an alternate format such as braille, large print, or audio recording; using a sign language interpreter; using specialized equipment; or modifying testing conditions. Applicants have rights under Federal Employment Laws Equal Employment Opportunity Poster Equal Employment Opportunity Supplement Family and Medical Leave Act (FMLA) Employee Polygraph Protection Act