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Now viewing: Relationship Banker I - Mashpee
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The Cape Cod Five Cents Savings Bank
Relationship Banker I - Mashpee
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Job Description
Relationship Banker I - Mashpee The Cape Cod Five Cents Savings Bank United States, Massachusetts, Mashpee Sep 29, 2026
Description Salary Grade:
12
R SUMMARY:
In this customer-facing role, the Relationship Banker I will provide exceptional customer care to the Bank's customers assisting them with banking transactions, addressing inquiries and assisting with problem resolution at a full-service Cape Cod 5 Retail Banking Center location.
ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES
Develops rapport with customers, greeting customers by name, understand account ownership types and authority, being responsive and timely with correspondence and problem resolution, while display a caring attitude (GUEST philosophy)
Provide excellent customer care to customers relative to daily transactions, addressing inquiries, and problem resolution, in accordance with Bank policies and procedures
Performs basic banking transactions including processing deposits and loan payments, verifying cash and endorsements, check cashing, money orders and treasurer's check issuance and savings bond redemption
Safeguards customer trust by upholding duty of customer confidentiality
Works to develop a comprehensive knowledge of the Bank's products and services offered, taking responsibility to request assistance for further development needs
Must comply with all required laws, regulations, policies, and procedures
Timely completion of all assigned learning activities
Actively participate in Banking Center meetings and one-on-one coaching sessions
Participation/volunteerism in community groups and events
Additional duties as assigned
EDUCATION, CERTIFICATIONS
Bachelor's degree preferred
Eligible for Nationwide Mortgage Licensing System (NMLS) registration
Eligible for Notary Public commission
KNOWLEDGE, SKILLS & ABILITIES
Minimum six months' cash handling experience preferred
Minimum six months' customer service experience
Prior customer relationship building experience
Cyber security awareness
Strong verbal and written communication skills
Critical thinking, decision making and problem-solving skills
Must have cyber security awareness to protect the digital environment, the Bank, and customers
COMPETENCIES
Courage
Technology Savviness/Digital Enthusiast
Financial Comprehension
Adaptability and Flexibility
Sales Aptitude
Eager and Agile Learner Qualifications
Education
High School (required)
Associates (required)
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.