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Accounting / Finance / Banking

Change of Enrollment Financial Aid Student Advisor

Change of Enrollment Financial Aid Student Advisor

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Full Sail University

Winter Park, FL, USA

Published:

10/17/2026

Accounting / Finance / Banking + | Full time If you're looking for the chance to learn, grow, and make a contribution to the community, look at employment opportunities with Full Sail University. You'll find your choice of career opportunities, great benefits, an environment that welcomes and values creativity, and a work experience that is both challenging and rewarding! The Change of Enrollment (COE) Financial Aid Student Advisor is responsible for counseling students and their families on the financial impact of changing degree programs and/or reentering back into Full Sail University.

•Positions are located on and worked from campus in Winter Park, Florida.

•

Essential Duties and Responsibilities:

Compare the students current degree program costs with their requested new degree program

Communicate with students and families about the cost difference of the new degree program

Assist students and parents in completing their new enrollment documents

Assist student and parents in completing financial aid forms to include FAFSA and verification requirements

Maintain current knowledge of all Title IV regulations and institutional policies, as well as enforcing college, state, and federal policies

Communicate clearly with other departments internally within

Full Sail University Other Responsibilities:

Adhere to policies and procedures of Full Sail University

Maintain strict confidentiality of company and personnel information

Demonstrate a strong commitment to the mission of values of the organization

Adhere to company attendance standards

Perform other duties as assigned

Supervisory Responsibilities:

No Competencies:

Highly developed sense of integrity and commitment to student satisfaction

Ability to communicate clearly and professionally, both verbally and in writing

Ability to handle complaints and diffuse difficult conversations

Strong decision making and analytical abilities

Strong attention to detail

Demonstrated time management and organizational skills

Ability to manage multiple, competing tasks and deliver accurate and courteous service in a fast-paced and time sensitive environment

Ability to adapt to changing and competing priorities

Ability to work within the scope of Title IV regulations

Demonstrate initiative and adaptability to change

Ability to work independently and efficiently

Ability to maintain highly sensitive, confidential academic and financial information in accordance with FERPA guidelines Education and/or

Experience:

Bachelor's degree plus two years of experience in a customer service position, or equivalent combination of experience and education

Must be in good standing in all Federal Title IV programs and remain current with federal, state, and institutional financial aid regulations

Computer/Equipment Skills:

Proficiency using software programs such as

MS Word, Excel, Outlook, and PowerPoint Environmental Factors/Physical Demands:

Work is performed in an office environment. While performing the duties of this job, the employee is regularly required to have the ability to maintain active customer and employee communication; access, input and retrieve information from the computer system; enter alpha-numeric data into a computerized system often while listening on the telephone. May be subject to bending, reaching, kneeling, stooping and lifting up to thirty (30) pounds.

This position requires sitting for long periods of time at a workstation and computer. Must be able to maintain a flexible schedule and work a 40 hour work week that may include some overtime, nights, and weekends. Full Sail is an Equal Opportunity Employer.