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The Role Leads and scales the global Deal Desk function for a SaaS company. Owns commercial strategy, pricing governance, approvals, order forms, complex enterprise transactions, marketplace private offers, and quote-to-cash process improvements. Manages and mentors a team while partnering with Sales, Legal, Finance, Revenue Operations, Product, and executive stakeholders. Oversees CRM and CPQ workflow optimization, reporting, KPI monitoring, and enablement to improve deal execution and commercial governance. Summary Generated by Built In Kore.ai is a globally recognized leader in the conversational and generative AI space helping enterprises deliver extraordinary experiences for their customers, employees, and contact center agents. Kore.ai's goal is to empower businesses with effective, simple and responsible AI solutions that create engaging interactions. sectors serving over 100M of consumers and 500,000+ employees worldwide. With billions of interactions automated using our AI-powered technology, we have been able to save over $500M for these companies. Kore.ai is one of the fastest growing AI companies globally. We are recognized as a leader by the leading technology and industry analysts like Gartner, Forrester, IDC, ISG, Everest, and others. Founded in 2014 by serial successful entrepreneur, Raj Koneru, Kore.ai supports customers globally across offices in Orlando, Hyderabad, New York, London, Germany, Dubai Frankfurt, Tokyo and Seoul. We're reshaping the way companies harness the power of AI, simplifying and enhancing accessibility. Work alongside some of the brightest minds in the industry to pioneer safe, reliable solutions. Join the Kore.ai team and help companies of all sizes simplify the adoption of advanced AI solutions responsibly.

POSITION / TITLE

Senior Manager, Deal Desk

LOCATION

Remote, US (highly preferred EST)

POSITION SUMMARY

We are seeking a strategic, hands-on Senior Manager of Deal Desk to lead and scale our global commercial operations function. This is a true player-coach role within a fast-growing SaaS company, requiring a leader who can develop strategy, build scalable processes, mentor a small team, and personally execute complex commercial transactions. As a trusted business partner to Sales, Customer Success, Partnerships, Legal, Finance, Revenue Operations, Product, and Executive Leadership, this role will own deal strategy, commercial approvals, pricing governance, contracting operations, and hyperscaler marketplace execution. The ideal candidate thrives in a fast-paced startup environment, enjoys solving complex commercial challenges, and is equally comfortable negotiating a strategic enterprise transaction as they are drafting an order form or supporting a critical quarter-end deal. This role will play a key part in building the commercial infrastructure needed to support the company's continued growth while ensuring operational excellence, scalability, and strong commercial governance.

RESPONSIBILITIES

Commercial Strategy & Deal Execution Partner with Sales, Customer Success, Partnerships, Finance, and Legal to structure strategic enterprise, partner, and marketplace transactions. Review pricing and deal structures to maximize revenue while managing business risk. Run the company's commercial approval framework and pricing governance standards. Support drafting and review of order forms, amendments and renewals from a pricing perspective. Manage the creation, delivery, and administration of private offers through AWS Marketplace and Microsoft Azure Marketplace following contract execution. Ensure compliance with company pricing policies, approval requirements, and commercial governance standards. Leadership & Cross-Functional Partnership Lead and mentor the Deal Desk team while fostering a collaborative, customer-focused culture. Partner closely with Legal, Finance, Sales, Revenue Operations, Product, and Executive Leadership to remove obstacles and accelerate deal execution. Lead by example by remaining actively involved in strategic deals and quarter-end execution. Operational Excellence Drive continuous improvement across the quote-to-cash lifecycle through process optimization, automation, and standardization. Enhance CRM, CPQ, and contract management workflows, including HubSpot and DealHub, to improve scalability and efficiency. Collaboration & Enablement Build strong relationships with regional Sales, Customer Success, Legal, Finance, and Expert Services, and Partner stakeholders Provide ongoing education and documentation to ensure consistent understanding of deal desk processes Reporting & Analytics Develop and monitor KPIs, including deal cycle time, approval turnaround, discount trends, and marketplace adoption. Provide actionable insights and recommendations to improve commercial performance and operational effectiveness.

QUALIFICATIONS / SKILLS REQUIRED

Minimum 4 years of experience in Deal Desk, Sales Operations, or Revenue Operations, with a strong focus on SaaS, Cloud, or Technology sectors required. Proven ability to thrive in a fast-paced, high-growth environment, balancing strategic leadership with hands-on execution required. Proven experience in order form drafting, including the incorporation of custom commercial or legal language required. Proven experience pricing complex enterprise SaaS transactions. Strong experience drafting order forms, amendments and renewals required. Working knowledge of AWS Marketplace and Microsoft Azure Marketplace private offer processes required; experience with Google Cloud Marketplace is a plus. Strong understanding of SaaS pricing models and quote-to-cash processes required. Experience with CRM, CPQ, and contract lifecycle management platforms such as HubSpot, Salesforce, Deal Hub, or similar required. Excellent communication, organizational, analytical, and problem-solving skills with the ability to influence cross-functional stakeholders required.

EDUCATION QUALIFICATION

Bachelor's degree in Business, Finance, Legal Studies, or a related field is required MBA, JD, or other relevant graduate degree preferred. Depending on specific professional experience and geographical location of individuals, the salary for this position ranges from $160,000 - $180,000. Additional wage/bonus and benefit details will be shared during the formal interview process for this full-time employment opportunity. Read Full Description Skills Required Minimum 4 years of experience in Deal Desk, Sales Operations, or Revenue Operations, focused on SaaS, cloud, or technology sectors Ability to thrive in a fast-paced, high-growth environment while balancing strategic leadership with hands-on execution Experience drafting order forms with custom commercial or legal language Experience pricing complex enterprise SaaS transactions Experience drafting order forms, amendments, and renewals Working knowledge of AWS Marketplace and Microsoft Azure Marketplace private offer processes Experience with Google Cloud Marketplace Strong understanding of SaaS pricing models and quote-to-cash processes Experience with CRM, CPQ, and contract lifecycle management platforms such as HubSpot, Salesforce, DealHub, or similar Excellent communication, organizational, analytical, and problem-solving skills, with ability to influence cross-functional stakeholders Bachelor's degree in Business, Finance, Legal Studies, or a related field MBA, JD, or other relevant graduate degree Kore.ai Compensation & Benefits Highlights The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Kore.ai and has not been reviewed or approved by Kore.ai. About This Summary Fair & Transparent Compensation — Pay is characterized as fair or competitive in certain roles, with particular strength noted in senior U.S. go-to-market positions. Pay-and-benefits sentiment also trends toward the middle-to-okay range rather than uniformly negative. Healthcare Strength — Health insurance is portrayed as strong in the limited U.S. benefits snapshots available. Core medical coverage is presented as a clear bright spot where details are provided. Parental & Family Support — Paid parental leave is presented as comparatively strong, with maternity and paternity leave described as meaningful. Family-related time-off support is one of the more consistently specified benefits elements. Learn more about Kore.ai's Compensation & Benefits → Kore.ai Insights What's It Like to Work at Kore.ai? Kore.ai Culture & Values Kore.ai Career Growth & Development What's the Work-Life Balance Like at Kore.ai? Kore.ai Leadership & Management Kore.ai Company Growth, Stability & Outlook View all jobs at Kore.ai View Kore.ai Profile Report Job