Find & Apply For Teller Jobs in Geneva, Illinois

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/13803277

Job Title:

Full-Time CSR/Teller Work Location:

Rochelle Branch Department:

CSR/Teller Reports to: Rochelle Community President ? Full-Time ? Hourly, Non-Exempt ? Part-Time ? Salaried, Exempt ?

Salaried, Non-Exempt Job Summary:

This is a responsible position requiring initiative and knowledge of services available to customers. To succeed as a bank CSR/Teller, you should have a professional appearance and a positive customer-focused attitude. This position plays a critical role in delivering exceptional customer service during every interaction. You need to be courteous, helpful, efficient, and accurate. This position is not a remote position, nor does it have the option of being a hybrid position. Work schedule is Monday through Friday and Saturdays as scheduled.

Duties and Responsibilities:

CSR duties and responsibilities include, but are not limited to:

• Opening accounts in Navigator/Fiserv (personal and business) including HSA, IRA, and Trust Accounts.
• Promote bank services and cross sell bank products.
• Assisting customers with opening or renewing Certificates of Deposit.
• Troubleshooting a variety of customer issues.
• Closing accounts.
• Placing check orders.
• Check back daily maintenance.
• Answering phones.
• Back up each CSR.
• Be knowledgeable of the Patriot Act.
• Participate in community activities to enhance public awareness of the bank.
• Other duties or special projects assigned by management. Teller duties and responsibilities include, but are not limited to:
• Receives cash and checks for deposits; verifies amounts and looks for check endorsements. Examine cash carefully to guard against acceptance of counterfeit bills.
• Cashes checks for customers after verifying identification and checking account balances in accordance with bank policy.
• Enter transactions into the Fiserv Teller product and issue customer receipts.
• Redeem Savings bonds.
• Processing payments include but are not limited to loans, credit cards, safe deposit boxes as well as process credit card advances.
• Count cash balance at beginning of shift, and balances cash and checks, against computer records at the end of shift.
• Prepare bank cashiers checks.
• Explain bank services and charges to customers.
• Observe suspicious behavior and report any such activity to your supervisor and/or security personnel as appropriate. In the event of a robbery, remain calm and follow bank procedures to safeguard customers and staff.
• Balance ATM, coin machines, teller drawer, and vault.
• Promote bank services and cross sell bank products.
• Make a concentrated effort to solve customer problems.
• Participate in community activities to enhance public awareness of the bank.
• Other duties or special projects assigned by management.

Qualifications:

• Computer proficiency, including a working knowledge of Microsoft Office products.
• Excellent communication (written and verbal).
• Ability to provide customers with courteous, friendly service.
• Requires a mature, professional person with an outgoing personality, and the ability to conduct themselves with tact, courtesy, and have a genuine desire to serve others.
• Ability to multi-task in a fast-paced environment, while paying attention to detail and accuracy in handling various negotiable instruments.
• Detail orientated with excellent organizational, analytical, and problem-solving skills.
• Proven ability to work both independently and as a team member.
• Self-starter with the ability to make sound decisions based upon departmental and bank poli ies, procedures, knowledge, and experience.
• A thorough knowledge of forms and proper use of them in processing the various transactions is essential (training will be provided).

Experience and Education:

Two years of customer service experience is required. Two years of cash handling