Department :
Branch Operations Reports To:
Branch Manager & CSR3
Job Summary:
The Teller is responsible for providing exceptional customer service while accurately and efficiently processing a variety of customer transactions. This position serves as a primary point of contact for customers and is responsible for handling cash, negotiable instruments, deposits, withdrawals, loan payments, account transfers, and other routine banking transactions in accordance with Bank policies, procedures, and applicable regulatory requirements. Job Requirements
- High school diploma or equivalent.
- Cash handling experience.
- Proficient in reading, writing, grammar, and mathematics skills.
- Good interpersonal communication, organizational and computer skills, ability to operate standard office equipment.
Specific Job Functions:
Provide professional, courteous, and efficient service to customers while accurately processing teller transactions. Process customer transactions in accordance with Bank policies and procedures. Receive and disburse cash and maintain an accurate cash drawer within established limits. Balance the cash drawer and teller transactions daily and promptly investigate and report any discrepancies. Verify customer identification, signatures, endorsements, account information, and transaction documentation as required. Follow established procedures for cash handling, dual control, negotiable instruments, vault access, and other security controls. Identify and report suspicious, unusual, or potentially fraudulent activity in accordance with Bank procedures and applicable regulatory requirements. Follow all applicable Bank policies, procedures, and regulatory requirements, including those relating to BSA/AML, customer identification, privacy, and information security. Maintain confidentiality of customer and Bank information and safeguard customer records. Assist customers with account questions and routine account maintenance and refer more complex matters to the appropriate branch personnel. Identify customer needs and make appropriate referrals to lenders, customer service representatives, branch management, or other Bank personnel. Maintain a working knowledge of Bank products, services, fees, policies, and procedures in order to effectively assist customers. Other duties as assigned.
- The supervisor/manager reserves the right to add to, modify, and delete from these duties at any time.
BayVanguard Bank is an Equal Opportunity Employer and gives full consideration to all qualified applicants and does not discriminate on the basis of any protected class or trait including race, religion, color, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Job Type:
Part-time Pay:
$16.00 - $17.50 per hour Expected hours: 24.0 - 29.0 per week
Benefits:
Paid time off
Physical Setting:
Office Education:
High school or equivalent (Required)
Experience:
Cash Handling:
2 years (Required)
Work Location:
In person