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Essential Responsibilities:

Customer Service & Relationship Building Model strong relationship-building behaviors and coach frontline staff on effective customer conversations and opportunity identification. Perform customer transactions accurately, efficiently, and with a professional, customer-focused attitude. Create a positive banking experience by engaging customers, understanding their needs, and offering appropriate solutions. Actively listen for opportunities to promote bank products and services, making referrals based on customer needs. Operational Leadership & Coaching Serve as the primary resource for frontline staff performing teller and transaction functions, providing daily guidance, coaching, and support on procedures, service expectations, and operational standards. Maintain a visible presence within the transactional area, actively observing staff interactions and providing immediate feedback to support customer opportunities and branch goals. Observe and coach staff to ensure consistent adherence to policies, security protocols, cash-handling standards, and customer relationship-building behaviors. Assist in training new frontline employees and supporting ongoing skill development for existing staff. Take ownership of personal performance, development, and continuous improvement while serving as a role model for adaptability and ongoing learning. Adapt positively to change and actively support new tools, processes, and initiatives. Activelt participate in branch meetings, training programs, and professional development opportunities, including travel to training locations as required, to enhance knowledge and skills. Coordinate workflow and ensure appropriate coverage across all transaction areas. Exercise judgement on low-risk transactions or requests, including providing overrides within assigned authority limits, and escalate issues as appropriate. Cash & Operational Management Lead and oversee branch cash operations, including vault cash, teller cash drawers and ATM (as applicable). Balance branch cash and reconcile discrepancies within established operational standards. Manage Federal Reserve cash shipments and orders. Maintain working knowledge of ATM balancing and operational procedures. Enforce proper procedures for cash control and negotiable items, dual control requirements, and security protocols to reduce risk of loss or fraud. Monitor for unusual or suspicious activity and take appropriate action to prevent fraud or operational loss. Branch Support May assist with account opening and maintenance, service requests, debit card issues, stop payments, loan inquiries, and other customer support needs as required. Prepare required regulatory, internal, and operational reports. Participate in audits of key branch functions and support audit readiness. Maintain proficient knowledge of, and demonstrate ongoing compliance with, all laws and regulations applicable to this position, ensure ongoing adherence to pertinent policies, procedures, and internal controls, and meet all job-specific training requirements in a timely fashion.

Other Duties:

Provide support to other branches as needed to ensure proper staffing and service levels. Perform other related duties as assigned or directed to support branch and bank objectives.

Ancillary Duties:

As an integral member of Retail Banking, this position is responsible to provide assistance wherever necessary to help the Branches and the Bank in achieving their annual goals. This may include traveling to other branches in the area and to ensure proper staffing and service levels.

Qualifications Education, Training and Requirements:

High School Diploma or GED required Strong internal knowledge of bank products, services, and operational procedures Reliable transportation All applicants must be 18 years of age or older

Skills:

Excellent interpersonal and communication skills with the ability to engage customer professionally Strong attention to detail with accurate and proficient math skills Clear thinking and sound judgement in a fast-paced, customer-focused environment Ability to understand directions and adhere to established policy and procedures Demonstrated leadership qualities, including the ability to influence and coach without direct supervisory authority Thorough knowledge of bank products and services Must be able to consistently demonstrate the Company's core values:

Integrity, Excellence, Teamwork, and Humility Experience:

Minimum three (3) years of teller experience normally required

Other:

Ability to work flexible hours based on branch needs Travel to nearby branches may be required to support staffing and business needs Ability and willingness to travel to training sessions, meetings, professional development programs, and company-sponsored events, as required.

Other Job Information Hours:

37.5 hours/week

Compensation:

Commensurate with experience plus potential for annual merit increase. In addition to your competitive salary, you will be rewarded benefits including: 11 paid holidays, paid vacation, Medical, Vision & Dental insurance, 401K with generous match, Pension, Tuition Reimbursement, Banking discounts and the list goes on!

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be required to stand, walk or sit. Use hands and fingers, handle or feel, reach with hands or arms, and speak and hear. The employee may occasionally be required to lift and or move up to 25 pounds. Specific vision abilities required by this job include close vision, and the ability to focus. The Company is an Affirmative Action, Equal Opportunity Employer. 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Find & Apply For Teller Jobs in Cazenovia, New York

Senior Teller

Teller