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Preferred Marketing & Social Media Skills While not required for the Member Service Representative position, experience or interest in social media, digital content creation, or marketing is highly desirable. Candidates with these skills may have opportunities to dedicate a portion of their work time to supporting Veritas FCU's marketing efforts based on branch staffing and business needs.

Preferred skills include:

Experience creating and publishing content for Facebook, Instagram, and TikTok Understanding of social media best practices, including captions, hashtags, tagging, trends, and audience engagement Ability to create attractive, on-brand graphics using Canva, Adobe Express, or similar design tools Experience creating, filming, and editing short-form video, including Reels and TikTok-style content Comfortable appearing in or helping coordinate casual, authentic video content featuring employees, members, events, or community activities Basic photography and photo-editing skills Strong writing skills with the ability to adapt messaging for different social platforms and audiences Ability to recognize interesting stories, moments, and content opportunities within the branch and local community Familiarity with social media scheduling, analytics, or content-management tools is a plus Ability to follow established brand, compliance, privacy, and approval guidelines when creating financial-services content Potential Marketing Support Responsibilities An MSR selected to provide marketing support may assist with approximately 25-35% of their workload, as operational needs allow. Responsibilities could include creating social media content; capturing photos and short-form video; drafting captions and posts; adapting approved marketing campaigns for social channels; helping maintain the social content calendar; supporting branch and community-event coverage; and providing Marketing with a frontline perspective on member questions, needs, and emerging content opportunities. All public-facing content would remain subject to Veritas FCU's established marketing, compliance, privacy, and approval processes.

MSR Role:

To assist members and potential members with their Credit Union needs; explains services, sets up new accounts, pay and receive cash and other negotiable instruments, respond to problems, and direct members to the appropriate people.

MSR Essential Functions & Responsibilities:

Receives and processes member financial transactions, including deposits, withdrawals and loan payments; sells money orders s to members; transfers amounts from member accounts as directed. Makes Visa payments. Assists members with opening and closing accounts, answers questions about products and services and resolves problems that are within their authority to resolve. Refers problems that are beyond their authority to their supervisor, along with their recommendations. Troubleshoot home banking, mobile banking and debit card problems. Welcomes members and provides routine information concerning services and directs members to appropriate department for specific information and service. Identifies cross-sell opportunities and cross-sells services to members. Maintains member account information on computer system. Performs other related duties as assigned. Assures that appropriate records are maintained and required reports are prepared. Balances cash and checks with daily totals. Prepares and submits check image file. Balances and closes branch as necessary.

Job Type:

Full-time Pay:

From $18.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person