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Vice President of Customer Success Perryridge Capital Erie, PA Job Details Full-time $159,000 - $210,000 a year 13 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Life insurance Retirement plan Qualifications Customer communication Teamwork Management Finance Multilingual Client services Organizational skills Customer support Full Job Description Job Overview As Vice President of Customer Success, you'll set the direction for customer support and client services, building strong relationships and helping teams deliver consistent, high-quality customer service. You'll lead managers and teams, use customer insights to guide priorities, and partner across the organization to improve the customer experience. Duties Lead customer success strategy, call center management, and customer service management across teams. Manage and coach leaders and employees, including supervising experience and managing teams in a customer support role. Use analytics, analysis skills, and data-driven decision making to identify service trends and guide improvements. Drive project management and cross-functional collaboration to resolve customer needs and strengthen service delivery.

Your impact:

By turning customer feedback and service data into clear priorities, you help customers receive more responsive support and teams deliver more consistent service. Experience Demonstrated leadership, management, team management, and coaching skills in customer success, customer service, or client services. Strong communication skills, client communication, and negotiation abilities; English proficiency required. Multilingual ability is a plus. CRM system proficiency, technical proficiency, analytics, and Microsoft Office skills. Experience with project management, call center management, and cross-functional collaboration is valuable.

Pay:

$159,000.00 - $210,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off Retirement plan Vision insurance

Experience:

Management:

10 years (Required)

Finance:

8 years (Required) Ability to

Relocate:

Erie, PA 16501: Relocate before starting work (Preferred) Willingness to travel: 25% (Preferred)

Work Location:

Remote