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Case Management Assistant

• Case Management
• Per Diem Days Washington Hospital
• 3.5 Fremont, CA Job Details Per diem $27.40
• $39.

90 an hour 18 hours ago Qualifications Employee relationship building High school diploma or

GED Full Job Description Salary Range:

$27.40

• $39.

90 + applicable differentials

Position Summary Statement of Accountability Qualifications Education Licensure Work Experience Job Code:

414 The Case Management Assistant functions as a member of a multidisciplinary health care team with guidance of the nurse case managers and social workers, assisting in facilitating appropriate patient placement; utilizes hospital and community resources for continuity of patient care; collaborates with medical staff, HIM and other hospital departments and staff. In addition to performing the essential functions listed below, may also be assigned other duties as required.

Reports to:

Director of Case Management 1. High School graduate or equivalent required 2. Business college or Associate Degree desired 3. Previous healthcare experience preferred 4. Ability to read, write and comprehend medical terminology 5. Effective communication skills in written and verbal performance Skills/computer/ specific technical Other qualifications, miscellaneous 6. Staffing and scheduling skills 7. Typing or keyboarding approximately 30 wpm Specify if qualifications are

Required or Preferred Achieving Results Key Components:

assess, plan, evaluate, demonstrate initiative, quality of work, productivity

Demonstrates Skill Key Components:

competency, job knowledge, organizational skills, analytical 8. Working knowledge of the Microsoft office software: Outlook, Excel, Word 9. Ability and willingness to learn new tasks and skills Essential Job Responsibilities 1. Performs systematic ongoing assessment of Nurse Case Manager and Social Work needs with focus on transitioning patients safely and expeditiously out of the inpatient setting 2. Audits assigned processes and aggregates the data for leadership review 3. Assists with DME inventory management 4. Updates white board as needed 5. Assists with Homeless supply management 6. Maintains daily discharge and transportation logs 7. Assists with employee timekeeping and scheduling 8. Takes minutes during Department Staff Meetings 9. Manages incoming and outgoing department mail 10. Faxes referrals to post-acute providers and follows up as necessary 11. Manages department SharePoint resource space 1. Demonstrates competency in performing the skills necessary: a. Filing b. Telephone skills Job Description/Case Management Assistant

• Revised 2/24/2022 1

DocuSign Envelope ID:

C2438FB3-08E2-4356-9F3C-64558DC02F20

Washington Hospital Healthcare System skill, management of information, employee & patient safety

Planning & Coordinating Key Components:

delegates, decision making, problem solving, management of resources Professionalism c. Computer software application skills to include Microsoft Excel, Outlook, Power Point and Word. d. Computer software application skills to include hospital applications by Midas, EPIC, ADP/eTime, and others as identified 2. Demonstrates ability and willingness to learn new software applications and management methodology 3. Performs department staff scheduler function, observing memoranda of understanding for all employee classifications assigned 4. Demonstrates current knowledge of Nurse Case Manager and Social Work activities as appropriate and seeks professional help when unfamiliar with specific regulations 5. Maintains appropriate records for review related to schedules, employee files and documents required to support the regulatory and compliant operation of the department within the division guidelines and expectations 6. Attends meetings as assigned. Schedules and publishes meetings. Records minutes and processes for distribution after review 1. Formulates a plan in collaboration with the Director that ensures that direct and indirect services are provided for the department 2. Functions to establish and review priorities of the departments needs in an organized manner based on available resources of time and personnel 3. Adjusts time to accommodate needs of the department 1. Serve as a firm patient advocate (Patient First Ethic); seeks to obtain and maintain quality of care for all patients regardless of payor type Always observes legal and ethical considerations pertaining to patient confidentiality

Key Components:

dependability, interpersonal skills, teamwork, patient first ethic, customer service, communication skills, punctuality/attendance, receptiveness to criticism, judgment, confidentiality 2. 3. Role models integrity and fosters the spirit of teamwork and interdisciplinary encounters by utilizing effective interpersonal skills to resolve conflict 4. Attire is professional, neat, clean, and appropriate for the work environment and wears proper identification 5. Moves beyond task-based orientation to be role-based practice 6. and focuses attention to professional role, authority, responsibility, and accountability Acts in a manner that promotes dialogue, open communication, and positive working relationships 7. Attends all mandatory education programs and can describe 8. his/her responsibilities related to general safety and regulatory compliance Addresses emails daily and ensures proper communication by replying and forwarding as appropriate Job Description/Case Management Assistant

• Revised 2/24/2022 2

DocuSign Envelope ID:

C2438FB3-08E2-4356-9F3C-64558DC02F20

Washington Hospital Healthcare System Improving the

Organization Key Components:

performance improvement, quality initiatives

Self-Development Key Components:

maintain license/certification, education and training

Regulatory Compliance Key Components:

The Joint Commission, Title 22, OIG, HIPAA, State/Federal laws, hospital policies 9. Reports to work on time and meets acceptable standard for attendance including complying with call out and request for time off policy 10. Attends a minimum of 75% staff meetings, reads minutes for all staff meetings, and participates in committees as required 11. Follows the hospital exposure control plans/bloodborne and airborne pathogens 12. Contributes to an overall team effort 1. Works to support the mission and vision statement of Washington Hospital Healthcare System 2. Reviews institutional agenda, division business plan and 3. department goals and prepares reports related to ongoing needs and accomplishments Builds and supports a healthy and satisfying work environment that fosters the transfer of information 4. Identifies and communicates problems, trends (lack of resources, systems impediments, etc.) that impeded efficient delivery of quality care 5. Establish linkages with internal systems, ancillary departments through clinical expertise and knowledge of the organization's operation, systems, policies and procedures and available services 6. Identifies trends in care, processes, or services that may provide opportunities for improvement in a patient population, provider population or service unit 7. Takes initiative to participate in a quality/process improvement 8. initiative Identifies quality and risk management issues, refer issues for corrective action as appropriate 1. Enhances professional growth and development through participation in educational programs, current literature, inservices, meetings, and workshops 2. Engages in professional development that increases knowledge and skill related to the professional role, accountability, and evidence-based practice 3. Seeks out professional and educational opportunities to increase knowledge of research-based practice 1. Demonstrates basic understanding of the Centers for Medicare and Medicaid (CMS) Conditions of Participation