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Intensive Care Coordinator Urban Community Alliance New Haven, CT Job Details Full-time $30 - $32 an hour 1 day ago Benefits Mileage reimbursement Dental insurance Paid time off Parental leave Employee assistance program Professional development assistance Qualifications Record keeping Post-session clinical documentation Achieving HIPAA compliance HIPAA Clinical case management notes Driver's License Bachelor's degree Clinical confidentiality policies Full Job Description

EMPLOYER INFORMATION

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Urban Community Alliance:

A Vision for Community Wellness Urban Community Alliance (UCA) is a New Haven-based community organization dedicated to empowering families, strengthening healthy family functioning, promoting self-reliance, and building meaningful connections between individuals, families, and their communities. As a community-based partner supporting the Connecticut Integrated Care for Kids (CT InCK) initiative in New Haven, UCA provides organizational and operational oversight of services while working alongside families, healthcare providers, and community partners. Our community-rooted approach builds on UCA's knowledge of New Haven's neighborhoods, resources, and family needs to help individuals navigate services and strengthen connections to care. Through culturally responsive and family-centered practices, UCA works to reduce barriers, strengthen family voice and self-advocacy, and connect children and families to the healthcare, behavioral health, social, and community supports they need to be supported, self-sufficient, and thriving . PURPOSE The Intensive Care Coordinator (ICC) is a direct care position working with children, youth, and families in the New Haven community to provide wraparound, trauma-informed care coordination. The ICC is a vital member of the Connecticut Integrated Care for Kids (CT InCK) system of care in New Haven. The ICC provides Intensive Care Coordination to eligible HUSKY Health (Medicaid) and Children's Health Insurance Program (CHIP) members residing within designated New Haven service areas.

Current CT InCK New Haven Service Areas:

06510 | 06511 | 06512 | 06513 | 06515 | 06519 Services are also available to eligible families who are currently unhoused within New Haven, regardless of their last known address. The ICC serves as a family's consistent point of contact and works to engage, educate, and empower families in addressing physical health, behavioral health, school and developmental needs, social drivers of health, and access to community resources. Using a strengths-based, trauma-informed, culturally responsive approach, the ICC coordinates member and family needs through assessment, identification of family strengths and goals, development of care plans, referrals, and connection to community and healthcare resources that support positive and holistic outcomes.

KEY RESPONSIBILITIES

Provide the Integrated Care for Kids service model to assigned members and families. Utilize selected technology platforms for needs assessments, care plan development, referrals, case documentation, and reporting. Maintain UCA and program standards for data management, privacy, confidentiality, HIPAA, security, recordkeeping, and reporting. Conduct outreach and engagement with HUSKY Health members and families in members' homes, community settings, virtually, and other appropriate locations. Serve as the Single Point of Contact for the member/family and Care Team. Assemble, coordinate, and facilitate connections with Core Child Service providers, family supports, healthcare providers, practitioners, schools, and community-based organizations addressing identified needs and social drivers of health. Develop, coordinate, and manage family-centered Care Plans and Care Team Meetings utilizing the Intensive Care Coordination model. Maintain regular communication with members and families and support their voice, choice, participation, and decision-making throughout the care coordination process. Participate in required CT InCK quality assurance, monitoring, coaching, training, community education, feedback, and reporting activities. Participate in South Central Network of Care meetings and other identified community resource tables to remain informed of available programs, services, clinical resources, family supports, and community opportunities that may benefit CT InCK members and families. Build and maintain relationships with community providers and use information gathered through community resource tables to strengthen referrals, warm handoffs, and connections for members and families. Complete all required CT InCK model training and UCA professional development requirements. Maintain CT InCK model integrity and fidelity in day-to-day practice, documentation, participation, and service delivery. Maintain a trauma-informed, culturally responsive, family-centered, and equitable approach to improving the health and well-being of children and families. Complete required documentation in a timely, accurate, professional, and billable manner consistent with contractual standards and UCA internal expectations. Maintain communication with UCA Operations regarding caseload, program activities, documentation, reporting requirements, barriers to service delivery, significant family needs, and matters requiring organizational follow-up. Follow UCA policies, procedures, communication protocols, safety expectations, and established supervisory channels. Participate in supervision, case consultation, program review, quality improvement, and internal meetings as required. Support accurate program data collection and reporting to assist UCA in monitoring service delivery, contractual requirements, program quality, and participant outcomes. Perform other duties as necessary to support CT InCK members and families and Urban Community Alliance's program responsibilities.

EDUCATION AND EXPERIENCE

Bachelor's degree in Mental Health, Human Services, Social Work, or related field preferred, or relevant lived and professional experience. Experience working with HUSKY Health Connecticut members and families. Training/certification in a Wraparound Care Coordination model is a plus. Understanding of person-centered care coordination models. Commitment to advancing the health and well-being of children and families and promoting health equity in programs and services. Knowledge of social services, neighborhoods, community systems, and stakeholders throughout Greater New Haven. SKILLS Familiarity with the New Haven community and Greater New Haven resources. Strong collaboration, organization, and community engagement skills. Proven ability in care coordination, case management, and working with children and families. Proven complex problem-solving and critical-thinking skills. Comfortable using technology, provider referral systems, member data systems, and electronic records. Team management and/or group facilitation experience. Documentation and reporting experience; experience with data reporting platforms is a plus. Ability to work effectively across cultures and with bilingual/multilingual communities. Bilingual capability preferred. Strong organizational and time-management skills. Ability to manage multiple priorities and maintain timely follow-through. Self-starter who can work independently while remaining accountable within a team and supervisory structure. Strong interpersonal and professional communication skills.

REQUIREMENTS

Must have a valid driver's license and reliable transportation. Must be able to travel throughout the Greater New Haven area to provide community-based services. Must maintain confidentiality and comply with HIPAA, contractual requirements, and UCA policies and procedures. Must successfully complete required organizational and program-specific training. Must maintain required documentation and reporting within established timelines. Interested Candidates Submit resume and letter of interest to: Maguena Deslandes, Senior Operations Urban Community Alliance, Inc.

Email :

Phone :

(203) 786-5970 ext. 4110

Job Type:

Full-time Pay:

$30.00 - $32.00 per hour Expected hours: 15.0 - 28.0 per week

Benefits:

Dental insurance Employee assistance program Mileage reimbursement Paid time off Parental leave Professional development assistance

Education:

Bachelor's (Preferred) Ability to

Commute:

New Haven, CT 06515 (Required) Ability to

Relocate:

New Haven, CT 06515: Relocate before starting work (Required)

Work Location:

In person