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Now viewing: ICC Resource Coordinator-Immediate Care Center Vernon Hills Full Time Days
NM
Northwestern Memorial Healthcare
ICC Resource Coordinator-Immediate Care Center Vernon Hills Full Time Days
Job Description
Company DescriptionAt Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better?
Job Description•This is a Full Time position at 40hrs per week for the Immediate Care Center located at the Vernon Hills clinic. Floating to other clinics may be required.•The Immediate Care Coordinator reflects the mission, vision, and values of NM, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
This individual will work closely with all members within the NM Immediate Care Centers, including the ICC physicians, Triage Nurses, ICC Techs (ICT) Patient Service Representatives (PSR), Laboratory and Radiology staff. The Immediate Care Coordinator reports directly to the manager of the assigned ICC. .Requires strong communication skills, conflict resolution, patient first perspective, proactive toward problem solving, demonstrates initiative, and independent decision- making skills. This individual will be expected to take a leadership role in the daily ICC operations by supporting NM Patient First, Integrity, Excellence, and Teamwork.
Coordinates the monthly employee work scheduleParticipates in the hiring process: coordinates onboarding process for new employees, provide general department/site orientation, assigns preceptor for new hires, coordinates orientation schedule, secures access to IT system and security access.
Maintains a clean, safe, and stocked environment of careMaintains department supply inventory and special-order suppliesMaintains department equipment: enters work orders, follows up on status and arranges loaner equipmentParticipate in daily huddles and leads the huddle as neededPrepares the clinics for EOC (quarterly rounding) and oversight of department lab POC testing and equipment quality assuranceEncourage teamwork through positive leadership and communication.
Assist with employee engagement (communication boards and department recognition process)Assist manager with special projects as neededMaintain confidentialityAttend department staff meetings and committeesFloat to other ICC's as neededOther duties as assignedQualificationsRequiredCurrent ICC status: Patient Service Rep, Immediate Care Tech, CST (West only).American Heart Association Basic Life Support CPR Certification.
Effective communication and interpersonal skills.
Ability to work collaboratively in a fast-paced environment.
Physical demands required for this role include lift/carry up to 50 pounds and a push/pull force up to 50 pounds PreferredMinimum one year of ICC experience required with demonstrated proficiency in current roleAdditional InformationNorthwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.
Background CheckNorthwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.
Artificial Intelligence Disclosure Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person. BenefitsWe offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.
Sign-on Bonus Eligibility (if sign-on bonus offered for position): Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus.
Job Description•This is a Full Time position at 40hrs per week for the Immediate Care Center located at the Vernon Hills clinic. Floating to other clinics may be required.•The Immediate Care Coordinator reflects the mission, vision, and values of NM, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
This individual will work closely with all members within the NM Immediate Care Centers, including the ICC physicians, Triage Nurses, ICC Techs (ICT) Patient Service Representatives (PSR), Laboratory and Radiology staff. The Immediate Care Coordinator reports directly to the manager of the assigned ICC. .Requires strong communication skills, conflict resolution, patient first perspective, proactive toward problem solving, demonstrates initiative, and independent decision- making skills. This individual will be expected to take a leadership role in the daily ICC operations by supporting NM Patient First, Integrity, Excellence, and Teamwork.
Responsibilities:
Demonstrate proficiency in all aspects of their current role: Patient Service Representative (PSR), Immediate Care Tech (ICT), or Clinical Support Tech (CST West only)Acts as a role model by providing customer service excellence (AIDET and NM phone etiquette)Acts as a point person to address issues/complaints as they arise and escalates to appropriate resource as neededDemonstrate proficiency in EMR registration, co-pay collection and insurance collection or EMR clinical documentationDemonstrate proficiency in downtime procedures.Coordinates the monthly employee work scheduleParticipates in the hiring process: coordinates onboarding process for new employees, provide general department/site orientation, assigns preceptor for new hires, coordinates orientation schedule, secures access to IT system and security access.
Maintains a clean, safe, and stocked environment of careMaintains department supply inventory and special-order suppliesMaintains department equipment: enters work orders, follows up on status and arranges loaner equipmentParticipate in daily huddles and leads the huddle as neededPrepares the clinics for EOC (quarterly rounding) and oversight of department lab POC testing and equipment quality assuranceEncourage teamwork through positive leadership and communication.
Assist with employee engagement (communication boards and department recognition process)Assist manager with special projects as neededMaintain confidentialityAttend department staff meetings and committeesFloat to other ICC's as neededOther duties as assignedQualificationsRequiredCurrent ICC status: Patient Service Rep, Immediate Care Tech, CST (West only).American Heart Association Basic Life Support CPR Certification.
Effective communication and interpersonal skills.
Ability to work collaboratively in a fast-paced environment.
Physical demands required for this role include lift/carry up to 50 pounds and a push/pull force up to 50 pounds PreferredMinimum one year of ICC experience required with demonstrated proficiency in current roleAdditional InformationNorthwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.
Background CheckNorthwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.
Artificial Intelligence Disclosure Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person. BenefitsWe offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.
Sign-on Bonus Eligibility (if sign-on bonus offered for position): Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus.