Find & Apply For Clinical Quality Manager Jobs in Cleveland, Ohio

Murtis Taylor Human Services System Since 1948, Murtis Taylor Human Services System has been part of the fabric of Greater Cleveland—connecting individuals and families with services that help them move toward a better quality of life. A Cuyahoga County-wide United Way charitable organization, Murtis Taylor brings behavioral health, addiction, youth, family, and senior services together through strong neighborhood relationships. Our mission is grounded in engagement, teamwork, and commitment to a healthier community. Quality Improvement Administrator Cleveland, Ohio | $60,000-$70,000 annually | Reports to the Chief Executive Officer We are seeking a quality leader who sees the possibilities in every finding, every conversation, and every opportunity to improve. Reporting directly to the CEO, you will help shape how Murtis Taylor measures success and turns knowledge into better services. Your work will reach across the organization, bringing program leaders, staff, and the people we serve together around meaningful improvements in access, safety, service quality, and outcomes. This is an exciting opportunity to bring your ideas to an established community institution and see them put into practice. You will have a direct connection to executive leadership, the opportunity to guide priorities across programs, and a clear purpose: helping more people benefit from effective, responsive services. The work you will lead

• Develop and lead the annual Quality Improvement Plan and chair the Quality Improvement Committee.
• Turn program and operational data into reliable measures, useful dashboards, and recommendations that guide decisions.
• Lead improvement projects, coordinate audits and accreditation readiness, and verify that corrective actions produce lasting results.
• Bring client and stakeholder feedback into decisions that improve access, experience, and equitable service delivery.
• Coach staff and collaborate across departments to strengthen quality practices, accountability, and organizational learning. What you bring
• A bachelor's degree in human services, social sciences, public health, healthcare administration, program evaluation, or a related field.
• At least three years of progressively responsible experience in quality improvement, quality assurance, program evaluation, or compliance monitoring, including at least one year in behavioral health or human services.
• Demonstrated experience leading improvement projects and conducting audits or program reviews with corrective action follow-through.
• Strong Excel and analytical skills, clear communication, and the ability to lead collaborative work across departments; working knowledge of applicable Ohio requirements and accreditation expectations.

Preferred qualifications include a related master's degree, five or more years of relevant experience, supervisory experience, CARF survey preparation, quality improvement training or certification, and experience with Power BI, database queries, or statistical tools. This is an exempt, non-bargaining position. Candidates must meet the essential employment requirements in the job description, including required screenings, applicable credentials, Ohio driving and vehicle requirements, physical requirements, and eligibility to participate in government-funded programs. Bring your insight, initiative, and commitment to Murtis Taylor—and help turn the promise of better services into measurable progress for our community.

Job Type:

Full-time Pay:

$60,000.00 - $70,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Life insurance Paid time off Vision insurance People with a criminal record are encouraged to apply

Education:

Master's (Required)

Experience:

Mental health: 5 years (Required)

Language:

English (Required) Shift availability: Day Shift (Required)

Work Location:

In person