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CW Solutions

Energy Assistance Intake Worker

Pay: $42,453/yr

Posted: 8 weeks ago

Location: Wisconsin Rapids, WI (Onsite)

Last Updated: 1 week ago

Hours: Full-Time

Expires: 9/25/2026

Job Description

We currently have a full-time (40 hours per week) opening to provide Intake and eligibility processing services for the Wisconsin Home Energy Assistance Program (WHEAP). When not fulfilling WHEAP functions, this position provides back-up support to the front desk reception team. This position is embedded in Wood County Human Services Department at the Wisconsin Rapids location. If you have a passion to support the members of our community, please consider joining our team! To learn more about CW Solutions, visit our website at www.changewithin.net

NOTE :

applicants must complete our online application at our company website to be considered for this position and include a cover letter. Applicants who fail to follow those instructions will be rejected without response.

Primary Duties:

a. Complete energy assistance eligibility determinations utilizing the state computer system, including those submitted electronically in the system and those received locally through paper applications. b. Conduct interviews and assessments for energy assistance customers over the telephone and in-person. c. Refer customers to necessary community resources, including the FSET program. d. Assist customers needing proactive and crisis benefits. e. Schedule appointments for energy assistance interviews at Outreach locations throughout the county. f. Provide front desk reception support including greeting customers, answering phones, and providing support to customers in the resource/lobby area.

Pay:

From $20.41 per hour

Benefits:

401(k) 401(k) matching Employee assistance program Health insurance Health savings account Life insurance Paid time off Retirement plan Vision insurance Application Question(s): We require candidates to complete our online application found at our company website at www.changewithin.net. Candidates who do not complete this portion of the application will be rejected.

Education:

High school or equivalent (Required)

Work Location:

In person